Certified Parks and Recreation Professional (CPRP) Exam | LATEST 2023/2024

Certified Parks and Recreation Professional (CPRP) Exam | LATEST 2023/2024 Benchmarking - the process of comparing an organization's practices and technologies with those of other companies Rules - Specific; direct participants and employees to act in a prescribed manner Policies - broad and open to interpretation. Based on circumstances, set direction. Anti-discrimination is an example of a - policy Procedures - Chronological sequence of activities; define steps for implementation. Outlined in operations manuals. A process for completing a task. A public Parks and Recreation agency's services are divided into three categories: - Parks, programs, and facilities It is the PRP's responsibility to ensure that the public has the opportunity to (3 things) - 1. Participate in quality rec programs, 2. enjoy attractive parks, 3. Ensure that facilities are effective and safe Evaluations - Explain the value of the expenditures of the services and explain that services are meeting community needs Needs assessment - provides feedback on community attitudes, opinions, and perceptions of P&R department & its resources Conflicting management strategies: There is an ongoing struggle in Parks and Recreation between these two things: - Conservation and development "No flying of model aircrafts behind zero line, no aerobatics or high-speed passes" are examples of: - Rules "Model aircrafts/boats shall be allowed only by permit issued by Parks and Recreation Director" is an example of a: - Policy "To obtain a permit, first call the Parks and Recreation Director, then pay permit fees and submit application" is an example of a - Procedure Comprehensive Plan - Identifies short and long-term priorities for P&R department, includes agency's goals and policies, identification of deficiencies, inventories, and developed standards for Parks Master Plan - Subsets of comprehensive plan; focuses on physical resources and development. Typically updated every 10 years. Driven by data. Strategic Plan - Development or revision of mission and vision; action plan for achieving goals and objectives. Based on data analysis that provides insight to trends in agency's internal & external environments ADA act of 1992 requires... - - that physical alterations to public accommodations must be made to accommodate people w/ disabilities to the maximum extent feasible -Facilities built or modified after 1992 must be compliant -Remove architectural barriers -Communication barriers must be removed (braille signs, visually impaired) What is the order of priorities for ADA barrier removal recommended by the Department of Justice? - 1. Access for those with disabilities ("get through the door") 2. Access to areas where programs and services are offered 3. Access to restrooms, drinking fountains, & telephone when facilities are open 4. Every individual should have the ability to benefit from services Customer expectations - Based on the image/reputation of the agency, prior experiences with the agency, marketing/promotional material related to the agency, and word-of-mouth feedback from others PRP must be aware of regulatory policies affecting the agency from the following organizations (5) - 1. OSHA 2. EPA 3. EEOC (Equal Employment Opportunity Commission) 4. FDA 5. NLRB (National Labor Relations Board) What are the minimum and maximum levels of maintenance standards for Parks and Recreation? - Minimum level: Maintain area so it is safe Maximum level: Maximum occupant safety and comfort & a sensation of well-being Routine Maintenance - Preserve or improve the appearance of a facility or equipment. Less frequent than housekeeping activities, vary by season and user preference. May be completed on a fixed time schedule- not urgent. Examples of routine maintenance include... - Stripping/waxing floors, painting walls, cleaning fixtures, adjusting doors Work order - a form memorandum requesting that specific maintenance services be performed. Usually initiated by the PRP, on-site maintenance workers, or facility users. Landscaping maintenance can...W - enhance attractiveness, invite users, channel traffic, contribute to safety, and disguise unattractive areas. Landscaping should support, not dictate program efforts. RFP (Request for Proposal) - A document that is sent out to potential vendors requesting them to provide a proposal on a product or service. Develop a scope of the project, obtain bids, identify a contractor, supervise project to agency standards. Preventative Maintenance - a program of regular inspections and care to avert potential problems. Prolongs the life of equipment and improves organizational efficiency by avoiding downtime due to inoperable equipment. What is the difference between a credit card and a P-card? - Credit cards can carry over a balance, P-cards must be paid off at the end of the month. Monthly use fees and interest charges are higher on credit cards. What is the difference between a standard and blanket P.O.? - Standard P.O.s are used for a one-time delivery of goods and/or services and are paid-in-full once purchase is complete. Blanket P.O.s are used for small, continuous purchases, and the agency is billed once per month (ex: maintenance staff would use one at a hardware store). Market - the set of actual and potential buyers of a product or service who have similar characteristics and are wiling and able to spend money or exchange other resources to obtain a product. Marketing Mix (4 P's) - Product, Price, Place, Promotion Collaboration - short-term relationship, lasts until a problem is solved Alliance - Requires a high level of commitment between organizations, as well as the sharing of authority and decision making. Ex: Two neighboring park depts planning and implementing a combined Halloween event Partnership - Strongest relationship between organizations. Formed when two or more partners come together to create an entirely new entity. Marketing Mix: Product - Services and facilities offered to the public. Product is adapted to meet the needs of specific groups. Ex: Tee ball for kids, Fast-pitch softball for teens, Slow-pitch softball for adults Marketing Mix: Price - Can have major impact on participation. Too high of price may not be affordable for most people, too low creates a low perceived value. Marketing Mix: Place - Distribution of products. Includes accessibility of programs and the facilities where they are offered, including how close the place is to where people live and work, atmosphere, geographic area, population density. Also includes day of week, time, and format of program. Marketing Mix: Promotion - Means of communicating the value of a product. Done through the promotions mix. Market Segmentation - The process of subdividing a larger heterogeneous market into small homogeneous markets that are more similar in the media they are exposed to, their product wants, and how they will respond to the marketing mix. Four variables for market segmentation - 1. Demographics (income, age, race, sexual orientation), 2. Geography (travel time and proximity), 3. Psychographics (values, attitudes, and beliefs such as lifestyle or social class), 4. Behaviors (skill level and product loyalty). Target Marketing - Markets the agency chooses to focus on for a particular product (ex: story time = families with elementary-age children). Theme - The concept that drives a program's design and marketing Job analysis - provides a foundation for the job description. What aspects of parks and recreation provide the most community-wide benefits? - Parks and natural areas, followed by facilities and programs Individual benefits of parks - experienced by those who directly participate in an activity Community benefits of parks - betterment of the community at large, not just those who participate in programs. Ex: Living near a park increases property values What aspects of parks and recreation provide the most individual benefits? - Programs and facilities Positioning - the process of establishing and maintaining a positive image of the agency in the minds of the community and elected officials. What are the 7 approaches to educating the public about the benefits of Parks and Recreation services? - 1. Formulate a position statement 2. Listen to elected officials as they talk about the city and its problems 3. Find research/scientific evidence that supports what parks and recreation does 4. Select no more than 3 issues to help you demonstrate the value of P&R 5. Be consistent and persistent about getting the message out. 6. Offer testimonial evidence that P&R services help the community and its members. 7. Use cost/benefit analyses. Ex: Use cost per resident vs. total cost ($1.25 per person vs. 1 million dollars total) What is the purpose of a Friends group? - To solicit public support on the agency's behalf. Support parks & rec agencies through activities such as fundraising, providing volunteers, working on projects, and suppo