WGU C464 Competency 1 Study Guide with complete solutions

The four primary challenges of communication and how to overcome them. 1. Effective communication requires significant intellectual and psychological resources. 2. Not everyone we encounter will appreciate the value of communication. 3. We may over rely on digitally mediated communication. 4. We live in a diverse world where intercultural understanding can be difficult. What are major parts to the Linear Model of Communication? Deciding, Encoding, Transmitting, Perceiving, Decoding. What are the parts to the Transactional model of communication? At the same time people are assigning words , symbols sounds and gestures to the message. Interactions between people affects us in our present conversations. What are the 3 interrelated skills sets or dimension of communication competence? 1. Can sense what is appropriate in each situation. Being aware of context and behaviors, analyzing people, intended communication goal, nature of the environment, physical setting. 2. Build and develop their communication skills, use a wide range of communication skills, uses at various times based on the situation at hand. 3. Requires motivation which is mood, energy level and state of confidence. What are the 3 stages to the perception process? Selection, Organization, Interpretation. What are the four principles that help us understand how selection works? Exposure, Attention, Perception, Recall. What are 4 ways we organize information? Figure, Ground, Closure, Similarity Self-Esteem Evaluation of who you are, approve of value and like the concept you have of yourself. What is the difference between self-esteem and self-concept? Self-Concept the way you define yourself, the person you think you are. and self-esteem evaluation of judgment of the kind of person you are in various communicative situations. What is attribution error? Interpreting our own of others behavior, we rely on faulty explanations, reasons or info. What are two type of attribution errors? fundamental attribution error, and self-serving bias What are the four steps to effective self-presentation according Waldeck, Kearney and Plax? 1. Set a goal. 2. Create a strategy 3. Execute the strategy 4. Modify negative expressions. What are four cultures reflect the behaviors about people according to Tylor? 1. Values and beliefs 2. Lifestyles they lead. 3. Products they buy 4. Rules they follow What is co-culture? Reflect the unique beliefs, ways of thinking communication patterns and styles and custom of members of groups that exist within the umbrella culture. What are the 5 primary characteristics of culture and co-cultural memberships that influence human communication? 1. Dating 2. Marriage 3. Friendship 4. Relationships with people at work 5. Non-verbal communication. Individualism values people that are assertive and speak for themselves and not reliant on other to any great extent. Collectivism value their membership in their group to such an extent that they place a greater importance on their role within the group then their role as an individual. High Context rely heavily on environmental cues and as a result, implicitly understand what is being communicated. Low Context will be exact, verbally precise and clear. High Power Distance Place a great deal on social rank, the status associated with certain occupations or political offices. Unlikely to ask a high-ranking people question. Low Power Distance people tend to communicate in ways that promote equality and diminish the barriers between people that status and rank create. Masculinity Value competitiveness and achievement, even at the expense of interpersonal relationships, Direct, forceful, communications valued and appreciated. Polychronic flexible in terms of starting time for appointments and deadlines. Change plane and priorities easily. Family and work time are fluid. Style may seem chaotic and unfocused. Monochronic Like doing one thing at a time being punctual and fully committed to their commitments , rarely cancel plans, very structured in their use of time and timelines. Highly irritated by interruptions or delays. What are the 5 skills and guidelines for communicating competently with members of different groups? 1. Prepare for intercultural Situations 2. Adapt to the norms of your host culture 3. Be aware that everyone is influenced by his or her cultural and co-cultural affiliations and background. They may no be attempting to be difficult. 4. Attempt to be more tolerant to ambiguity 5. Use labels and generalizations with caution. Benefits of emerging new media Enabling social interaction, crating vibrant communicating communities, create open systems, enable collaboration, communication across groups and organizational boundaries. Pitfalls of emerging new media Damaging face to face communication competence and social skills, lacks personality and personal nature result in misunderstanding, does not allow us to express tone or other nonverbal cues. Synchronous Instant replies and back forth, real time interaction Asynchronous communication that occurs outside of the constrains of time and place. Describe the 4 things to do to select the right medium for communcation 1. Identify your goals 2. Consider the recipients and context of the messages. The nature of your relationship to the recipient, the recipient own media usage habits. plus the recipients orientation to new media. 3. Consider the receiver and context when choosing a medium. 4. Assess the strengths and weakness of the medium What are the 4 criteria for determining the strengths and weaknesses of digital media according Trevino, daft and lengel. 1. Instant feedback 2. communicating a bunch of cues. 3. transmitting natural language 4. express personality and emotion. Kinesics The study of body movements. Such as posture, gestures, and facial expressions. What are the 5 subtypes of Kinesics? 1. Emblems: nonverbal movements that substitute for words and verbalizations. (two-thumbs up) 2. Illustrators: movement that accompany to reinforce the meaning of a verbal code. (shaking your head no)