GEB Exam 3 Trammell VERIFIED SOLUTION 100% CORRECT ANSWERS

GEB Exam 3 Trammell VERIFIED SOLUTION 100% CORRECT ANSWERS T or F: since US is a low context culture, they prefer no cushioning regarding bad news. - ANSWER False, when it comes to bad new most people prefer a little bit of cushioning What are the aims of a negative news message? - ANSWER 1. Selling the bad news 2. Emphasizing the positive 3. Making it clear 4. Protecting you and the firm What is the Indirect Plan for negative news? - ANSWER 1. Buffer Paragraph 2. The Explanation 3. The Bad News 4. The Alternative 5. The Closing What are some Legal Problems to avoid regarding negative news? - ANSWER 1. Overly negative and abusive language 2. Overly careless language 3. The Nice guy approach What are some Buffer Strategies? - ANSWER 1. Appreciation 2. Agreement 3. Compliment 4. Specific fact 5. Good News/Best News What are the 3 Basics of the Buffer Paragraph? - ANSWER 1. Don't revel bad news immediately 2. Don't make reader think good news will follow 3. Work well as transition into the explanation What are some important suggestions regarding the explanation in negative news? - ANSWER 1. Be logical 2. Up beat language 3. No blanket statements 4. Don't blame others What are some important suggestions regarding the breaking the bad news section in negative news? - ANSWER 1. Avoid the beginning and end of paragraph 2. Use compound or complex sentence 3. Use passive voice 4. Don't linger What are some important suggestions regarding the alternative in negative news? - ANSWER Offer it in the same sentence, immediately after the bad news What are some important suggestions regarding the closing in negative news? - ANSWER 1. Close positively, and do not restate bad news. 2. Restate alternative 3. Perhaps offer freenbie When is the Direct Approach for Bad News used in the US? - ANSWER 1. If you know the recipient is a beat around the bush personality type 2. If the information cannot be overlooked 3. If the bad news is insignificant 4. When needing to show firm strength and determination What are some classic negative news types? - ANSWER 1. Denying routine requests 2. Breaking bad news to customer 3. Denying credit to a customer 4. Breaking bad news to a client or consultant 5. Rejecting a Job Applicant 6. Acknowledging Mistakes and apologizing How can a firm use Social Media to control negative news? - ANSWER Employees can follow up with customers making negative comments and quickly resolve each situation How is negative news delivered in other countries? - ANSWER 1. Germany- direct message with small buffer 2. Japan- writer asks for understanding and forgiveness 3. French- close formally with no alternative, but will apologize for errors 4. Chinese- prioritize harmony and keep relationship. Mention past solidarity through historical references 5. South and Central America- brief without buffer because bad news is considered discourteous 6. India- quick responses via email What are some Basic Concerns about content for a formal presentation? - ANSWER 1. Clear Information 2. Good Detail 3. Coherence 4. Focus 5. Organized Format What are some focuses for the Delivery of a Formal Presentation? - ANSWER 1. Eye Contact 2. Gestures/Body Movement- use illustrators not regulators 3. Posture 4. Voice 5. Dress 6. Overall Dynamics What are some focuses for the Visual Aids for Formal Presentation? - ANSWER 1. Well Prepared 2. Specifics on Powerpoint Slides 3. Visible to All/kept out of sight them removed 4. Appropriate Pointing to Visual 5. Direction of Speaker (talk to audience, not the visual) What are some Specifics on Powerpoint slides? - ANSWER -Don't use stock templates -Sentence case for each line -Eliminate chart junk -Used 2 charts and avoid legends -Avoid the fruit salad effect -Don't overcomplicate labels -Avoid the orphan or poor phrase breaks What are some suggestions when presenting in Colombia? - ANSWER To indicate height of animal, Colombian holds arm out with pal down and raise tit to correct height. For people, the speak will do a similar non verbal except the edge of hand will face the floor in stead of the palm. What are some suggestions when presenting in Australia, Indonesia, and Hong Kong? - ANSWER Never beckon at a member of audience by holding your hand out with palm up curling your index finger (this is to beckon animals or prostitutes)