PRACTICE TEST + EXAM SHRM-CP Solved 100%

Which of the following terms refers to the "mood" of org? Environment Value Climate Culture - Answer "mood" refers to CLIMATE ==> directly affect environment, policies... Which of the following tools would NOT be used to determine why goals were not achieved or why there was a discrepancy btw expected & actual outcomes Six Sigma Gap analysis Root cause analysis Cause & effect diagram - Answer Six Sigma (improve business process by implementing tools & concepts to reduce errors & eliminate waste) Which of following tools is used to identify the value an initiative would have for stakeholder and investment & influence stakeholder would have for initiative? Stakeholder Diagramming Stakeholder Mapping Stakeholder Analysis Stakeholder Review - Answer Stakeholder Mapping What benefit can be gained by serving as a team leader? 1Communicating w/ other team leaders & directors 2Being able to supervise & direct the work of others 3Reaching the endpoint of prof learning & growth 4Gaining knowledge abt business & operations - Answer 4Gaining knowledge abt business & operations ==> 1,2 is team leader' job duties 3: professional dev should never reach endpoint, but to strive to learning & growing What type of bargaining occurs when groups negotiate terms for a contract while being mindful of key issues to each side in process? Distributive bargaining Principled bargaining Positional bargaining Coordinated bargaining - Answer Principled bargaining (gr negotiate a contract while being mindful of issues to each side) ==> Distributed bargaining (ZERO-sum game, if 1 party wins, the other one loses) (to distribute money, resources..) Positional bargaining (when you choose a fixed idea or position, & argue for it and it alone, regardless of underlying interests) Employee business resource groups help to further promote which of the following efforts? Diversity & Inclusion Prof growth & Learning Rela & Communications Dev & Training - Answer Diversity & Inclusion ==> Business Resource Group help to connect employee & facilities positive working environment What is Veronica addressing by establishing consistent policies & procedures, for separate operational structure ? Behavioral concerns Workplace climate Resource allocation Mini-cultures - Answer Mini-cultures Which of the following is NOT accurate statement regarding PESTLE analysis? Is informal tool used to learn abt trends that could influence org Should be used by HR prof to assist in guiding their work Should include both internal & external resources Indicates process improvement needs to mitigate risks - Answer PESTLE analysis is formal, structure tool to learn abt trend that influence org What term refers to the software, online systems, applications, or innovations that automate or simplify tasks within org? IT Working resources Reporting System Business Technology - Answer Business Technology ==> Other answers are part of business tech SWOT analysis should be used at which step in the strategic planning process? Plan formation Objectives & goal setting Review & evaluation Internal analysis - Answer SWOT is used in Internal analysis ==> Objective & goal setting is 1st step in strategic planning Plan formation is after Internal Analysis Processes should be audited regularly to ensure they are providing same results & outcomes consistenly. What method monitors a process from start to finish to ensure same results occur every time? Validation Transparency - Answer Validation: ensure process delivers same results each time it is used --> Look at each step to ensure consistency & predictability ==> Transparency: vital component of communication that build trust How can HR leadership best communicate appropriate & acceptable behaviors within workplace? - Answer Consistently display ethical, reliable, acceptable behaviors Jose works for a small org that employs 100 individuals. He wants to learn more abt how employees feel abt salary, benefit & work. Org doesn't have the budget to assist project. His employees don't have much experience w/ computer. Which method data collection should Jose use to gather info? Online survey Paper survey Focus group - Answer Paper survey When including data publications & datas, what time frame considered "recent"? - Answer from past 3 years HR professional who understands how important data is & uses data to make recommendations or decisions is displaying which of the following attributes? Data advocacy Statistical analysis Customer service Business sense - Answer Data advocacy: Who understand how important data is & use data to make recommendations & decisions ==> Statistical analysis: review & understand data & trends Business sense: understand situation that will arise in org What factors should Klaus confirm abt the data sources before using the info? - Answer They are recent (within 3 yrs) & relevant to positions being reviewed Kate given assignment to prepare trend analysis looking at multiple pieces of data of costs. The analysis should take into account org's current position as well as industry standards & their competitor's current position. What is the 1st thing Kate should do before compiling data? - Answer Kate should determine if there is any data or published documents available Which of the following data collection methods has a risk of low engagement or facilitator bias? Survey Classroom training Exit interview Focus group - Answer Focus group: solicit feedback & opinions abt certain topics while engaging gr through facilitator ==> Risk of low engagement and issue w/ facilitator bias David is conducting a salary survey for the engineering dept. What info does he need to look at? - Answer Wages, overtime opportunities, car allowances, other specific to monies payable, retirement costs, benefit costs, vacation time Jessica received her perf review w/ a course in statistics & data analysis was recommended. Why is it important for her to have a working knowledge of statistics although she works in HR? - Answer Being able to identify flawed, misleading, misrepresented data is vital to ensure that appropriate recommendations are made Heather is HR director who holds biweekly one-on-one meetings, monthly team meetings,... During, she provides info, offering ability to have dialogue. Whatp is Heather displaying during these sessions? - Answer Transparency & team-oriented culture ==> Employee who have this type of leadership often feel more valued, have greater satisfaction with job & org Which of the following is a step-by-step diagram show each stage's purpose? Cost-benefit analysis Value stream map Gap analysis Process map - Answer Value stream map: shows the purpose of each stage and value of each step of process ==> Help to show waste or unnecessary actions within the process to allow more streamlined one Nancy is preparing budget for the training & development conference. It's a full day of events and she has budgeted for the site location, food & beverage, emergency... These type of costs are which? Training Direct Indirect Tax-deductible - Answer Regardless of different costs associated with an event (materials, labor, salaries, locations), they are direct costs cuz they are related to 1 event When gaining buy in for a large scale projects that impact org, which describe concept of finding values or interest across depts that would encourage support? Leadership support Umbrella goals - Answer Umbrella goals/ interest overlaps is extremely helpful when presenting large-scale project to gain buy-in or support When should emlpoyee be intrduced to org's ethical standards & policies? - Answer When reading job posting to apply for the job in org ==> This info should be included in job description If Amelia & hiring manager decide to move forward w/ highest-ranking applicants from initial recruitment, which of following would be appropriate step to add to the recruitment process? Additional interview w/ entire team Written exercise similar to the work performed Longer interview w/ specific & difficult questions - Answer Written exercise similar to the work performed ==> Process that involve excercise similar in nature to the work would be performed (typing test, presentation delivery..) Which of the following is keystone of HR's value to org? Talent Acquisition Strategic Planning Training & Development Recruitment & Retention - Answer Talent Acquisition: human capital required to perform jobs is keystone to HR function ==> Others are instrumental Which of the following isn't method of internal sourcing? Employee referrals Promotion & transfers Walk-in applicants Recruiter-sourced hires - Answer Walk-in applicants: external sourcing Onboarding is the process that helps new employees learn about the KSAs needed to become valued & productive contributors to company. Process is also known as which of following? - Answer Organizational socialization ==> Onboarding should last for the employee's 1st YR, to understand full orientation to culture HR want to stay in frequent contact w/ new employees to ensure they are acclimating well to new org & position. How should HR engage w/ each new employee? - Answer Stay interview: conduct to stay in touch w/ employee to know how they feel abt org, position, culture. ==> Access if there are any changes need to be made or any need to tell before issue arise Which are outcomes of perf mana process? Salary increases & promotions Growth & development opportunities Employee satisfaction & morale rate Disciplinary actions & training needs - Answer Salary increases & promotions Disciplinary actions & training needs Growth & development opportunities Which is a direct benefit of analyzing labor markets during workforce planning? - Answer _Identify places employer competing for labor _Identify unemployment rate _Identify employee trends _Researching salaries paid for some positions Marisa has concluded her internal data collected from employees and communicated results to leadership, what should she do next? Formally report the results to executive leadership to see what they would like to do next in the process Communicate w/ employees to ensure they know their inputs is valued & important to process - Answer It is vital to communicate w/ employee after survey ==> Ensure they know proper programs are implemented and they are important to process Michael is sent to Germany office to attend several business meetings over the course of a week. After meetings conclude, he decides he wants to fly over to his spouse to enjoy sights of Munich & other tourist areas for a couple of weeks. What could Michael's worker status now considered? Employee on leave Accidental tourist Illegal immigrant Accidental expatriate - Answer Accidental expatriate: stay longer than permitted length without declaring worker status ==> Employee on leave: this is relative to payroll purposes, has no impact on worker status Veronica is assessing Janine's workstation to ensure that the workspace is efficient & comfortable & makes the best use of space. Moreover, Veronica ask Janine specific questions regarding her physical comfort... to determine if there are any special needs that must be accommodated. What practice is Veronica engaging in? - Answer Ergonomic evaluation test Which of the following laws is designed to establish accountability & standards regarding accounting misconduct, record manipulation, inappropriate financial practices?