BA109 Quiz 9 Questions and Answers 100% Correct(SCORED A+)

A company that pays a search engine for the right to submit either selected pages or the entire content of the Web site is referred to as: - ANSWER-paid or sponsored listings. Establishing a policy of responding to all customer e-mails within 24 hours and sending customers order and shipping confirmations and "thank you for your order" e-mails are not very important to enhancing online customer service. - ANSWER-False A wiki is a low-cost application that appears like a small television screen on a Web site, a blog, or a computer desktop and performs a specific function. - ANSWER-False On the Web, service is not as important as it is in a traditional retail environment. - ANSWER-False Responsible online merchants should keep shipping and handling charges reasonable, but do not need to show them early on in the check-out process. - ANSWER-False Although e-tailers avoid the major problems that managing inventory presents, they lose control over delivery times and service quality. - ANSWER-True The typical Internet user now spends more time on the Internet than watching television. - ANSWER-True E-commerce