AHLEI FINAL EXAM|2023/24 UPDATE|GRADED A+

Which segment of the tourism industry includes lodging operations? Hospitality Which type of lodging operation offers its guests sleeping rooms, meeting space and complete food and beverage services? Full-Service An ala carte menu is one in which the menu items offered are individually Priced Which type of hotel is typically operated out of a converted home? Bed and Breakfast The US tourism industry is one of the top ten largest industries in 49/50 states What is the approximate size of the "average" hotel in the US? Management process? 100 rooms About what percentage of hotel guests travel for pleasure, rather than traveling for business? 59% Which lodging industry characteristic recognizes the fact that, if a guest room is not rented on a specific day, the room revenue that would have been achieved for that room, in that day, is lost forever? Perishability Which lodging industry characteristics recognizes the fact that s hotels ability to attract and retain qualified staff members who consistently deliver excellent service is a key to the success or failure of a hotel? Labor intensive Which lodging industry characteristic recognizes the fact that, in most cases, a hotels GM must have expertise in one or more areas beyond that of merely selling hotel rooms? Inseparability of manufacture and sales What is another name for a management company that operates hotels for a fee? Contract company Which is a staff department in a lodging operation? Human Resources Which is a revenue center in a hotel? Front office department Which is a cost center in a lodging operation? Human Resources department How is "market share" typically determined in the lodging industry? By the percentage of dollars sold Significantly reducing the number of stuff members in an organization for cost containment purposes is a process generally referred to as Downsizing The focusing of marketing efforts on highly-defined groups of travelers is a process known in the lodging industry as Market segmentation What is the formula lodging managers use to calculate a hotels occupancy %? total rooms sold/total rooms available = occupancy percent A hotel had 353 rooms available for sale on a Saturday night. The hotel sold 300 rooms that night. What was the hotel's occupancy % for that Saturday? 85.0% The use of technology to analyze guest-related data to make better marketing decisions is known as data Mining A career ladder is? A plan identifying successively responsible positions within an organization or industry A senior member of management who provides advice and counsel to less-experienced staff members about related to a job, organization, or profession is known as A counselor Enrollment in a formal two-year or four-year hospitality management training program is Not absolutely critical to a successful hospitality career