Study Guide - DSP Dell Client Foundations 2023 All
Possible Questions and Answers Correct
Choose all that apply: The BIOS Recovery 2 does not support recovery from
Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios.
Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the
computer?
F12
When should you use RTC Reset?
To recover from No POST/No Boot/No Power.
If the system is not booting into the operating system, how can you check if the
hard drive is detected?
Go to BIOS
When would you run the RMA Shim tool on a Chromebook?
In the event of system board replacement
Choose all that apply: When encountered with a no POST situation, what must
technicians do prior to replacing the suspected failed part?
Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and
check BIOS settings.
T/F: Dell desktop product ranges include OptiPlex, Inspiron, Vostro, G series
(Inspiron Gaming), XPS, and All-in-One.
True
If recovery image from both system's primary hard drive and external USB key is
present, which image will the BIOS Recovery 2 tool select?
Recovery image from the external USB key
How will the Dell Command Utility Update help Customers?
Dell Command Utility Update will check online for the latest BIOS, driver, Firmware and
Dell Application updates for a system and also helps to download and install the
updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor.
, False
If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be?
Corrupt or missing operating system
Choose all that apply: Select all the steps involved in unpacking parts.
If the part has visible damage, do not use the part. Contact Dell technical support to
dispatch another part. Return the part with a description of the damage.
Place the box on a secure surface and break the tamper proof seal with a safe tool.
Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching
the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to install the part
immediately.
If the part contained in the box was secured properly without visible damage, continue
with the next steps.
What is BIOS Auto-Recovery?
BIOS Auto-Recovery is an automatic recovery process occurred if BIOS image integrity
is failed while booting, provided the BIOS Auto-Recovery feature from hard drive is
enabled in BIOS.
Why can't the values in BIOS be saved when it shows as manufacturing mode?
The system board jumper is at SERVICE_MODE state
BIOS Recovery 2 from Hard Drive option can be disabled in ______.
BIOS
T/F: Discrete Graphics cards connect to the motherboard of a computer system
using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral
Component Interconnect Express (PCIe) connection.
True
Which is the easiest way to verify the functionality of system board?
By removing the memory module
Select the correct service scenario for a Dell system factory installed with
Windows 10 which has been root caused to a fault MB.
Replacement motherboard will be dispatched together with Windows Universal
Replacement DPK which will be used for activation.
T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs.
True
What should a user do to preserve BIOS settings before recovering the system?
Set the "Reset NVRAM" option to "Disabled" before starting the recovery process.
How do you access BIOS or System Setup on Latitude portable systems without
a keyboard?
Press the power button, before the Dell logo is displayed press the Volume Down
button.
How do you enable BIOS Auto-Recovery?
Possible Questions and Answers Correct
Choose all that apply: The BIOS Recovery 2 does not support recovery from
Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios.
Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the
computer?
F12
When should you use RTC Reset?
To recover from No POST/No Boot/No Power.
If the system is not booting into the operating system, how can you check if the
hard drive is detected?
Go to BIOS
When would you run the RMA Shim tool on a Chromebook?
In the event of system board replacement
Choose all that apply: When encountered with a no POST situation, what must
technicians do prior to replacing the suspected failed part?
Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and
check BIOS settings.
T/F: Dell desktop product ranges include OptiPlex, Inspiron, Vostro, G series
(Inspiron Gaming), XPS, and All-in-One.
True
If recovery image from both system's primary hard drive and external USB key is
present, which image will the BIOS Recovery 2 tool select?
Recovery image from the external USB key
How will the Dell Command Utility Update help Customers?
Dell Command Utility Update will check online for the latest BIOS, driver, Firmware and
Dell Application updates for a system and also helps to download and install the
updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor.
, False
If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be?
Corrupt or missing operating system
Choose all that apply: Select all the steps involved in unpacking parts.
If the part has visible damage, do not use the part. Contact Dell technical support to
dispatch another part. Return the part with a description of the damage.
Place the box on a secure surface and break the tamper proof seal with a safe tool.
Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching
the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to install the part
immediately.
If the part contained in the box was secured properly without visible damage, continue
with the next steps.
What is BIOS Auto-Recovery?
BIOS Auto-Recovery is an automatic recovery process occurred if BIOS image integrity
is failed while booting, provided the BIOS Auto-Recovery feature from hard drive is
enabled in BIOS.
Why can't the values in BIOS be saved when it shows as manufacturing mode?
The system board jumper is at SERVICE_MODE state
BIOS Recovery 2 from Hard Drive option can be disabled in ______.
BIOS
T/F: Discrete Graphics cards connect to the motherboard of a computer system
using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral
Component Interconnect Express (PCIe) connection.
True
Which is the easiest way to verify the functionality of system board?
By removing the memory module
Select the correct service scenario for a Dell system factory installed with
Windows 10 which has been root caused to a fault MB.
Replacement motherboard will be dispatched together with Windows Universal
Replacement DPK which will be used for activation.
T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs.
True
What should a user do to preserve BIOS settings before recovering the system?
Set the "Reset NVRAM" option to "Disabled" before starting the recovery process.
How do you access BIOS or System Setup on Latitude portable systems without
a keyboard?
Press the power button, before the Dell logo is displayed press the Volume Down
button.
How do you enable BIOS Auto-Recovery?
