Nur 661 Maryville University Exam 2 Questions and Answers with complete solution

Active Listening- Attending to verbal and nonverbal aspects of communication without judging or evaluating - To encourage trust and client self disclosure and exploration Restating- Paraphrasing what a participant has said to clarify it's meaning - To determine if the leader has understood correctly; to provide support and clarification Clarifying Grasping the essence of a message at both the feeling and thinking levels - To help clients sort our conflicting and confused feelings summarizing- pulling together the important elements of an interaction or session - to avoid fragmentation and give direction to a session; continuity and meaning Questioning -open ended questions - to elicit further discussion- to stimulate thinking interpreting- offering possible explanations for certain thoughts or feelings - to encourage deeper self exploration Confronting- challenging members to look at discrepancies between their words and actions - To encourage honest self-investigations; promote full potential Reflecting- communicating understanding of the content of feelings - to let members know they are being heard and understood Supporting- providing encouragement and reinforcement - to create an atmosphere that encourages members to continue desired behaviors empathizing- identify with clients by assuming their frames of reference - To foster trustFacilitating- opening up clear and direct communication - to promote effective communication among members initiating- promoting participation and introducing new directions in the group - to prevent group floundering- increase the pace of group process setting goals - to give direction to the group's activities; clarify goals evaluating- appraising the ongoing group process - to promote better self-awareness and understanding of the group movement giving feedback- expression of concrete and honest reactions - to offer an external view of how the person appears to others suggesting- offering advice, information, direction - to help members develop an alternative course of thinking and action protecting- safeguarding members - to warn members of possible risks in group