Engels mondeling
Telephoning techniques
1 Suggestions
Answering the phone:
- Company X, how may I help you?
- Company X, Janet Jones speaking
- This is Janet Jones of company X, good morning
Introductions:
- Good morning, Kevin Black speaking
- Hello. This is Kevin Black here
- Good morning my name is Kevin Black
Asking for someone:
- Could I speak to X please?
- Is X available?
- Could you put me through to the HR department?
- Could you tell me who is in charge of invoicing?
Someone is not at the number called:
- I’m sorry, but he doesn’t work here anymore
- He’s not at this number anymore. His new number is …
- Sorry, I think you’ve got the wrong number
- Would you like to speak to somebody else?
Transferring a call:
- I’ll check if he’s in
- Just a moment please, I’ll put you through to X
- One moment please, I’ll transfer you
The person is unavailable:
- I’m afraid X is not available right now
- I’m sorry but he is out of town / in a meeting / out for lunch / …
- I’m sorry there’s no reply
Availability:
- He’ll be back tomorrow morning / later this afternoon / next week
- He should be available after two o’clock / in an hour / …
- He won’t be back until Friday
- He’ll be at the office on the 23rd
1
Telephoning techniques
1 Suggestions
Answering the phone:
- Company X, how may I help you?
- Company X, Janet Jones speaking
- This is Janet Jones of company X, good morning
Introductions:
- Good morning, Kevin Black speaking
- Hello. This is Kevin Black here
- Good morning my name is Kevin Black
Asking for someone:
- Could I speak to X please?
- Is X available?
- Could you put me through to the HR department?
- Could you tell me who is in charge of invoicing?
Someone is not at the number called:
- I’m sorry, but he doesn’t work here anymore
- He’s not at this number anymore. His new number is …
- Sorry, I think you’ve got the wrong number
- Would you like to speak to somebody else?
Transferring a call:
- I’ll check if he’s in
- Just a moment please, I’ll put you through to X
- One moment please, I’ll transfer you
The person is unavailable:
- I’m afraid X is not available right now
- I’m sorry but he is out of town / in a meeting / out for lunch / …
- I’m sorry there’s no reply
Availability:
- He’ll be back tomorrow morning / later this afternoon / next week
- He should be available after two o’clock / in an hour / …
- He won’t be back until Friday
- He’ll be at the office on the 23rd
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