Unlock Success with the [Principles of Marketing, 13E,Kotler] Test Bank

Chapter 1 Marketing: Creating and Capturing Customer Value



1) All of the following are accurate descriptions of modern marketing, EXCEPT which
one?

A) Marketing is the creation of value for customers.

B) Marketing is managing profitable customer relationships.

C) Selling and advertising are synonymous with marketing.

D) Marketing involves satisfying customers' needs.

E) Marketing is used by for-profit and not-for-profit organizations.

Answer: C

Diff: 2 Page Ref: 2 and 4

Skill: Concept

Objective: 1-1



2) According to the opening scenario, the Tide marketing team is MOST concerned about
which of the following?

A) maintaining its brand share

B) fostering customers' emotional connections with their product

C) advertising their product's benefits

D) comparing the effectiveness of their product to other brands

E) incorporating consumer-generated marketing in the marketing mix

Answer: B

Diff: 2 Page Ref: 2

Skill: Concept

Objective: 1-1

,3) According to management guru Peter Drucker, "The aim of marketing is to
________."

A) create customer value

B) identify customer demands

C) make selling unnecessary

D) set realistic customer expectations

E) sell products

Answer: C

Diff: 2 Page Ref: 5

Skill: Concept

Objective: 1-1

,4) ________ is defined as a social and managerial process by which individuals and
organizations obtain what they need and want through value creation and exchange.

A) Selling

B) Advertising

C) Bartering

D) Marketing

E) Negotiating

Answer: D

Diff: 2 Page Ref: 5

Skill: Concept

Objective: 1-1

5) Which steps of the five-step marketing process are about understanding customers,
creating customer value, and building strong customer relationships?

A) the first two only

B) the first three only

C) the first four only

D) the last three only

E) the last four only

Answer: C

Diff: 2 Page Ref: 5

AACSB: Communication

Skill: Concept

Objective: 1-1



6) According to the simple five-step model of the marketing process, a company needs to
________ before designing a customer-driven marketing strategy.

, A) determine how to deliver superior value

B) build profitable relationships with customers

C) use customer relationship management to create full partnerships with key customers

D) understand the marketplace and customer needs and wants

E) construct key components of a marketing program

Answer: D

Diff: 2 Page Ref: 5

AACSB: Communication

Skill: Concept

Objective: 1-2