Chapter 01
Supervision in a Changing Workplace
True / False Questions
1. Supervision is the first level of management in an organization.
True False
2. The middle management establishes the goals and objectives of the organization and the
policies necessary to achieve them.
True False
3. Supervisors manage employees who are physically involved in the production of an
organization's goods and services.
True False
4. The supervisory level of management usually includes the chairman of the board and the
president.
True False
5. A manager who serves as the link between operative employees and all other managers is
called a supervisor.
True False
6. The functions of supervision include planning, organizing, staffing, leading, and controlling.
True False
7. If an operative employee has good technical skills and a good work record, he or she is sure
to be a good supervisor.
True False
8. Planning generally involves two basic steps: determining the organization's objectives and the
most effective way of attaining the objectives.
True False
,9. Staffing involves distributing the work among the employees in the work group.
True False
10. Organizing determines how well the work is being done compared with what was planned.
True False
11. Decision making, planning, and organizing are activities that require conceptual skills.
True False
12. Technical skills are most important at the senior management level.
True False
13. Supervisors must always remember that the work group looks to them to set the example.
True False
14. Favoritism in the workplace is very rare now due to government legislation in reducing the
problem.
True False
15. Teleconferencing and social media degrade the opportunities for improved communications
within businesses.
True False
16. Diversity contributes to creating an organization culture that is more tolerant of different
behavioral styles and wider views.
True False
17. Being a professional manager is much more risky than being an entrepreneur.
True False
18. Entrepreneurs own their businesses, but they can choose among several different types of
ownership.
True False
19. Small businesses tend to produce more innovations than larger businesses.
True False
,20. The primary measure used in determining a supervisor's success or failure is the productivity
of the supervisor's work unit.
True False
Multiple Choice Questions
21. Which of the following statements about supervision is true?
A. The supervisory level of management is the last level of the management in every
organization.
B. The supervisory level of management establishes the goals and objectives of the
organization in addition to the policies necessary to achieve them.
C. Supervisors are the management persons that most employees see and deal with every
day.
D. Supervisors establish departmental objectives and procedures necessary to achieve the
organizational goals.
22. The top management of business organizations:
A. establishes the goals and objectives of the organization and the policies necessary to
achieve them.
B. are the management persons that most employees see and deal with every day.
C. develops the departmental objectives and procedures necessary to achieve the
organizational goals and objectives.
D. manages operative employees who physically produce an organization's goods and
services.
23. Identify the incorrect statement about the Taft-Hartley Labor Act.
A. An employee is a member of management if he or she is paid a specified base salary that
is supposed to indicate managerial or professional status.
B. Generally, if the duties of the job are associated with professional work, they require the
employee to exercise judgment for a group of employees.
C. An employee is a member of management if the duties or responsibilities of the job are
associated with managerial or professional work.
D. It states that a person is considered to be a member of management if the person is paid
on a salary basis rather than an hourly basis.
, 24. The majority of potential supervisors are _______________.
A. promoted from the ranks of operative employees
B. officers of labor unions
C. hired from other companies
D. new college graduates
25. Developing the skills required for supervision:
A. generally decreases the willingness to delegate work.
B. usually requires high levels of education.
C. prepares a person for higher levels of management.
D. is a low priority activity in most organizations.
26. Which of the following functions of management or supervision involves determining the most
effective means for achieving the work of the unit?
A. Planning
B. Organizing
C. Staffing
D. Leading
27. Which of the following functions of supervision involves obtaining and developing good
people?
A. Organizing
B. Staffing
C. Planning
D. Controlling
28. ________________ involves directing and channeling employee behavior toward the
accomplishment of work objectives.
A. Leading
B. Controlling
C. Planning
D. Staffing
Supervision in a Changing Workplace
True / False Questions
1. Supervision is the first level of management in an organization.
True False
2. The middle management establishes the goals and objectives of the organization and the
policies necessary to achieve them.
True False
3. Supervisors manage employees who are physically involved in the production of an
organization's goods and services.
True False
4. The supervisory level of management usually includes the chairman of the board and the
president.
True False
5. A manager who serves as the link between operative employees and all other managers is
called a supervisor.
True False
6. The functions of supervision include planning, organizing, staffing, leading, and controlling.
True False
7. If an operative employee has good technical skills and a good work record, he or she is sure
to be a good supervisor.
True False
8. Planning generally involves two basic steps: determining the organization's objectives and the
most effective way of attaining the objectives.
True False
,9. Staffing involves distributing the work among the employees in the work group.
True False
10. Organizing determines how well the work is being done compared with what was planned.
True False
11. Decision making, planning, and organizing are activities that require conceptual skills.
True False
12. Technical skills are most important at the senior management level.
True False
13. Supervisors must always remember that the work group looks to them to set the example.
True False
14. Favoritism in the workplace is very rare now due to government legislation in reducing the
problem.
True False
15. Teleconferencing and social media degrade the opportunities for improved communications
within businesses.
True False
16. Diversity contributes to creating an organization culture that is more tolerant of different
behavioral styles and wider views.
True False
17. Being a professional manager is much more risky than being an entrepreneur.
True False
18. Entrepreneurs own their businesses, but they can choose among several different types of
ownership.
True False
19. Small businesses tend to produce more innovations than larger businesses.
True False
,20. The primary measure used in determining a supervisor's success or failure is the productivity
of the supervisor's work unit.
True False
Multiple Choice Questions
21. Which of the following statements about supervision is true?
A. The supervisory level of management is the last level of the management in every
organization.
B. The supervisory level of management establishes the goals and objectives of the
organization in addition to the policies necessary to achieve them.
C. Supervisors are the management persons that most employees see and deal with every
day.
D. Supervisors establish departmental objectives and procedures necessary to achieve the
organizational goals.
22. The top management of business organizations:
A. establishes the goals and objectives of the organization and the policies necessary to
achieve them.
B. are the management persons that most employees see and deal with every day.
C. develops the departmental objectives and procedures necessary to achieve the
organizational goals and objectives.
D. manages operative employees who physically produce an organization's goods and
services.
23. Identify the incorrect statement about the Taft-Hartley Labor Act.
A. An employee is a member of management if he or she is paid a specified base salary that
is supposed to indicate managerial or professional status.
B. Generally, if the duties of the job are associated with professional work, they require the
employee to exercise judgment for a group of employees.
C. An employee is a member of management if the duties or responsibilities of the job are
associated with managerial or professional work.
D. It states that a person is considered to be a member of management if the person is paid
on a salary basis rather than an hourly basis.
, 24. The majority of potential supervisors are _______________.
A. promoted from the ranks of operative employees
B. officers of labor unions
C. hired from other companies
D. new college graduates
25. Developing the skills required for supervision:
A. generally decreases the willingness to delegate work.
B. usually requires high levels of education.
C. prepares a person for higher levels of management.
D. is a low priority activity in most organizations.
26. Which of the following functions of management or supervision involves determining the most
effective means for achieving the work of the unit?
A. Planning
B. Organizing
C. Staffing
D. Leading
27. Which of the following functions of supervision involves obtaining and developing good
people?
A. Organizing
B. Staffing
C. Planning
D. Controlling
28. ________________ involves directing and channeling employee behavior toward the
accomplishment of work objectives.
A. Leading
B. Controlling
C. Planning
D. Staffing
