CHAPTER 4- NRF|UPDATED&VERIFIED|100% SOLVED|GUARANTEED SUCCESS

If you receive counterfeit money, you should delay the customer call the police write your initials an date in the white border _________________ can make a difference in your overall sales during the year referrals ________________ is the best means of recommendations word of mouth When following up with a customer, it is important to use a method suited to the __________________ customer When arranging for delivery, as a sales associate, it is your responsibility to ............... explain delivery options In the self-service model for selling & service, is there a lot or limited interaction between sales associate and customer? limited What should be included in a customer's record? name address telephone number email address The 80/20 rule states that.......... 80% of sales comes from 20% of customers In the customer pyramid, the Iron segment customers are........ price conscious and are not loyal to a particular brand or store In the customer pyramid, the lead segment customers can.... cost the company money because they demand attention but don't buy much In the customer pyramid, the platinum segment customers are the.... most loyal. They place more value on customer service. In the customer pyramid, the gold segment customers are more price sensitive than the platinum and have a lower lifetime value In the relationship building model, customers expect to... interact with associates & receive recommendations What are the 4 steps of the sales process? 1. recognize buying cues 2. offer assistance 3. suggest an additional service to complement sale 4. close the sale There are ______ primary elements of body language 8 What is the 1st piece of body language often noticed by others? eyes When trying to overcome customer objections, you should.... talk about warranty options discuss product quality and provide reassurances about store's return/exchange policy Novice someone new to a field or activity