URAC 3.0 Preparation Audit Questions and answers rated A+ 2023 passed

URAC 3.0 Preparation Audit Questions and answers rated A+ 2023 passed What is your involvement in patient management? - correct answer Patient management involves 1) prescription dispensing 2) reimbursement 3) counseling 4) patient clinical care activities we do. My involvement depends on the role I am assigned for the day. How do we promote drug adherence? - correct answer 1) Initial counseling on the importance of compliance 2) Refill reminder calls 3) Recommendations to alleviate any side effects 4) Assistance obtaining financial assistance as needed How do you collaborate with physicians or other healthcare providers involved in patient care? - correct answer We communicate with them regularly over the phone. If the patient has any issue or if we have a recommendation/update we will call or fax. How do you advocate for a patient's access to drugs? - correct answer Walgreens has access to many limited distribution drugs. We also help with prior authorizations and get patients signed up for financial assistance programs. How do you help with prior authorizations and appeals? - correct answer We work with the insurance company and coordinate obtaining documents from the prescribers to facilitate the process. How do you address language barriers and cultural beliefs? - correct answer We have staff that are bilingual, use the Pharmacy Translator Tools, and other health providers or caregivers. -Voyce (855)269-8838 We honor patient's cultural beliefs such as not sending a mailer to HIV patients. We also have cultural sensitivity training. If a patient emergency situation arises, such as a suicide threat, what would you do? - correct answer Keep the patient on the phone and get a team member to call 911 as outlined in out Patient Crisis and Emergency Situation policy. How do you refer a patient to external groups for help as needed? - correct answer We refer the patient to local disease support groups or hospital social services. On our intranet site and disease state packets there are also national groups we can refer them to. How do you communicate patient rights and responsibilities? - correct answer We have them in our Welcome Packet that is mailed to the patient and on our website.