Ch01
Student: ___________________________________________________________________________
1. The four key elements that make the current business environment different from the past include
globalization, technological change, the importance of knowledge and ideas and collaboration across
organizational boundaries.
True False
2. It can be said that technology both complicates things and creates new opportunities.
True False
3. Using personal technology such as a BlackBerry, means that you must be available all of the time to do
the best job possible.
True False
4. Knowledge management is a set of practices aimed at discovering and harnessing the competition's
intellectual resources.
True False
5. Collaboration can occur between but not within organizations.
True False
6. Better serving the customer can start with involving the customer more in company decisions, especially
when it comes to discovering more about customer attitudes.
True False
7. The key to company success is how much the industry in which it operates will affect society or how
much it will grow.
True False
8. The fundamental success drivers for an organization are innovation, quality, speed, and product delivery
time.
True False
9. Innovation is the introduction of new goods and services.
True False
10. If an organization does not innovate, it will die.
True False
11. Quality is the excellence of your product (including goods and services).
True False
12. Total quality includes preventing defects before they occur.
True False
13. Today, customers value both the quality of physical goods and the quality of services.
True False
14. One dimension of service quality is making it easy and enjoyable for customers to experience a service or
to buy and use products.
True False
15. Corporate speed often separates the winners from the losers in business.
True False
,16. "Cost competitiveness" means pricing your products lower than all competitors' products.
True False
17. Managing for competitive advantage includes delivering innovation, quality, service, speed, and cost
competitiveness.
True False
18. Management is the process of working with people and resources to make profit at all costs.
True False
19. To be efficient is to achieve organizational goals. To be effective is to achieve goals with minimum waste
of resources.
True False
20. Efficiency is far more important than effectiveness in today's competitive environment.
True False
21. The four traditional functions of management include planning, organizing, leading and service.
True False
22. Organizing is assembling and coordinating the resources needed to achieve goals.
True False
23. Leading is taking care of all of the organizational items that occur so that your department moves
forward.
True False
24. Controlling monitors performance and implements necessary changes.
True False
25. To become an effective manager you should choose one or two of the four management functions and
become expert in only those. An outstanding manager only needs to be proficient in one or two of the
functions as he or she can hire others to do the remaining functions.
True False
26. Top managers are also called tactical managers since they must translate the general goals into specific
objectives and activities.
True False
27. Frontline managers often have titles such as supervisor or sales manager.
True False
28. The need for interpersonal and communication skills fades as a manager moves from the lower levels of
an organization into the upper management arena.
True False
29. As managers rise through an organization, they will probably rely less on their technical skills.
True False
30. Interpersonal skills are most important early in your career, whereas technical skills are important as you
rise higher in the company.
True False
31. Being a manager is more like being the conductor of an orchestra than playing an instrument in it.
True False
32. In today's work environment, one should only focus on becoming a specialist, since jobs are becoming so
specialized.
True False
,33. Emotional intelligence involves the skills of understanding yourself, managing yourself and dealing
effectively with others.
True False
34. Social capital is the goodwill stemming from your social relationships.
True False
35. In managing your career, it is important to know that now, more than ever individuals will be accountable
for their actions and for results.
True False
36. Which of the following is one of the key elements that make the current business landscape different from
the past?
A. Diversity
B. Collaboration across organizational boundaries
C. Quality
D. Cost competitiveness
E. Speed
37. Successful CEO's know that the change from a local to a global marketplace is
A. irrelevant to today's business environment.
B. irreversible.
C. unchanging.
D. slowing.
E. no different than it has been over the last three decades.
38. Globalization is an issue primarily for
A. large transnational firms.
B. medium-sized transnational firms.
C. small transnational firms.
D. domestic firms with overseas sales.
E. all firms.
39. Which of the following statements about the Internet is true?
A. The Internet always makes things easier.
B. The Internet drives down costs.
C. The Internet's only impact is on business as a whole.
D. All email messages are emergencies.
E. People connected to the Internet should respond to email messages immediately.
40. _________ is the set of practices aimed at discovering and harnessing an organization's intellectual
resources—fully utilizing the intellects of the organization's people.
A. Knowledge management
B. Collaboration
C. Innovation
D. Service management
E. Communication management
41. Which of the following statements about collaboration is true?
A. Collaboration occurs only within the boundaries of the organization.
B. It is unrealistic to think that the company can collaborate with its customers.
C. Disclosing your plans by collaborating with potential investors in your firm is not a good idea.
D. Collaboration is an important process of knowledge management.
E. Collaboration outside of the organization is out of the question because of the risk of disclosing trade
secrets.
, 42. __________ is the introduction of new goods and services.
A. Collaboration
B. Invention
C. Innovation
D. Adaptation
E. Production life cycle
43. __________ is the excellence of your product.
A. Innovation
B. Quality
C. Quantity
D. Six-sigma
E. Customization
44. Which of the following is a way to measure quality?
A. Product performance
B. Customer service
C. Reliability
D. Aesthetics
E. All of the above can be used to measure quality.
45. __________--rapid execution, response, and delivery of results—often separates the winners from the
losers.
A. Service
B. Quality
C. Innovation
D. Speed
E. Competitiveness
46. Cost competitiveness means that you
A. sacrifice quality to keep costs low.
B. carefully monitor costs mainly during the start-up of business.
C. price your product or service at a level attractive to consumers.
D. manage your costs by being effective.
E. offer a high quality product at a higher price.
47. Managing your costs and keeping them down requires being
A. effective.
B. fast.
C. mindful of high service requirements.
D. efficient.
E. collaborative.
48. Which of the following statements about the sources of competitive advantage is true?
A. The best companies choose one source of competitive advantage and perfect it.
B. Managing the sources of competitive advantage is a zero-sum game where one source improves at the
expense of the other.
C. It is possible to improve quality and also enhance speed.
D. Outsourcing certain functions is likely to decrease innovation.
E. The faster the product is provided the more innovation suffers.
49. ______________ is the process of working with people and resources to accomplish organizational
goals.
A. Planning
B. Management
C. Controlling
D. Decision making
E. Collaboration
Student: ___________________________________________________________________________
1. The four key elements that make the current business environment different from the past include
globalization, technological change, the importance of knowledge and ideas and collaboration across
organizational boundaries.
True False
2. It can be said that technology both complicates things and creates new opportunities.
True False
3. Using personal technology such as a BlackBerry, means that you must be available all of the time to do
the best job possible.
True False
4. Knowledge management is a set of practices aimed at discovering and harnessing the competition's
intellectual resources.
True False
5. Collaboration can occur between but not within organizations.
True False
6. Better serving the customer can start with involving the customer more in company decisions, especially
when it comes to discovering more about customer attitudes.
True False
7. The key to company success is how much the industry in which it operates will affect society or how
much it will grow.
True False
8. The fundamental success drivers for an organization are innovation, quality, speed, and product delivery
time.
True False
9. Innovation is the introduction of new goods and services.
True False
10. If an organization does not innovate, it will die.
True False
11. Quality is the excellence of your product (including goods and services).
True False
12. Total quality includes preventing defects before they occur.
True False
13. Today, customers value both the quality of physical goods and the quality of services.
True False
14. One dimension of service quality is making it easy and enjoyable for customers to experience a service or
to buy and use products.
True False
15. Corporate speed often separates the winners from the losers in business.
True False
,16. "Cost competitiveness" means pricing your products lower than all competitors' products.
True False
17. Managing for competitive advantage includes delivering innovation, quality, service, speed, and cost
competitiveness.
True False
18. Management is the process of working with people and resources to make profit at all costs.
True False
19. To be efficient is to achieve organizational goals. To be effective is to achieve goals with minimum waste
of resources.
True False
20. Efficiency is far more important than effectiveness in today's competitive environment.
True False
21. The four traditional functions of management include planning, organizing, leading and service.
True False
22. Organizing is assembling and coordinating the resources needed to achieve goals.
True False
23. Leading is taking care of all of the organizational items that occur so that your department moves
forward.
True False
24. Controlling monitors performance and implements necessary changes.
True False
25. To become an effective manager you should choose one or two of the four management functions and
become expert in only those. An outstanding manager only needs to be proficient in one or two of the
functions as he or she can hire others to do the remaining functions.
True False
26. Top managers are also called tactical managers since they must translate the general goals into specific
objectives and activities.
True False
27. Frontline managers often have titles such as supervisor or sales manager.
True False
28. The need for interpersonal and communication skills fades as a manager moves from the lower levels of
an organization into the upper management arena.
True False
29. As managers rise through an organization, they will probably rely less on their technical skills.
True False
30. Interpersonal skills are most important early in your career, whereas technical skills are important as you
rise higher in the company.
True False
31. Being a manager is more like being the conductor of an orchestra than playing an instrument in it.
True False
32. In today's work environment, one should only focus on becoming a specialist, since jobs are becoming so
specialized.
True False
,33. Emotional intelligence involves the skills of understanding yourself, managing yourself and dealing
effectively with others.
True False
34. Social capital is the goodwill stemming from your social relationships.
True False
35. In managing your career, it is important to know that now, more than ever individuals will be accountable
for their actions and for results.
True False
36. Which of the following is one of the key elements that make the current business landscape different from
the past?
A. Diversity
B. Collaboration across organizational boundaries
C. Quality
D. Cost competitiveness
E. Speed
37. Successful CEO's know that the change from a local to a global marketplace is
A. irrelevant to today's business environment.
B. irreversible.
C. unchanging.
D. slowing.
E. no different than it has been over the last three decades.
38. Globalization is an issue primarily for
A. large transnational firms.
B. medium-sized transnational firms.
C. small transnational firms.
D. domestic firms with overseas sales.
E. all firms.
39. Which of the following statements about the Internet is true?
A. The Internet always makes things easier.
B. The Internet drives down costs.
C. The Internet's only impact is on business as a whole.
D. All email messages are emergencies.
E. People connected to the Internet should respond to email messages immediately.
40. _________ is the set of practices aimed at discovering and harnessing an organization's intellectual
resources—fully utilizing the intellects of the organization's people.
A. Knowledge management
B. Collaboration
C. Innovation
D. Service management
E. Communication management
41. Which of the following statements about collaboration is true?
A. Collaboration occurs only within the boundaries of the organization.
B. It is unrealistic to think that the company can collaborate with its customers.
C. Disclosing your plans by collaborating with potential investors in your firm is not a good idea.
D. Collaboration is an important process of knowledge management.
E. Collaboration outside of the organization is out of the question because of the risk of disclosing trade
secrets.
, 42. __________ is the introduction of new goods and services.
A. Collaboration
B. Invention
C. Innovation
D. Adaptation
E. Production life cycle
43. __________ is the excellence of your product.
A. Innovation
B. Quality
C. Quantity
D. Six-sigma
E. Customization
44. Which of the following is a way to measure quality?
A. Product performance
B. Customer service
C. Reliability
D. Aesthetics
E. All of the above can be used to measure quality.
45. __________--rapid execution, response, and delivery of results—often separates the winners from the
losers.
A. Service
B. Quality
C. Innovation
D. Speed
E. Competitiveness
46. Cost competitiveness means that you
A. sacrifice quality to keep costs low.
B. carefully monitor costs mainly during the start-up of business.
C. price your product or service at a level attractive to consumers.
D. manage your costs by being effective.
E. offer a high quality product at a higher price.
47. Managing your costs and keeping them down requires being
A. effective.
B. fast.
C. mindful of high service requirements.
D. efficient.
E. collaborative.
48. Which of the following statements about the sources of competitive advantage is true?
A. The best companies choose one source of competitive advantage and perfect it.
B. Managing the sources of competitive advantage is a zero-sum game where one source improves at the
expense of the other.
C. It is possible to improve quality and also enhance speed.
D. Outsourcing certain functions is likely to decrease innovation.
E. The faster the product is provided the more innovation suffers.
49. ______________ is the process of working with people and resources to accomplish organizational
goals.
A. Planning
B. Management
C. Controlling
D. Decision making
E. Collaboration
