Hospitality Cluster Practice Exam 1 with Complete Solutions

What is a common consequence that comes with a civil lawsuit? - ANSWER-Paying a fine The goal of many governmental agencies is to protect the... - ANSWER-Rights of business From a legal standpoint, hospitality and tourism customers have the right to expect businesses in this industry to take... - ANSWER-Reasonable care Your class has a presentation from a guest speaker. Which behavior is most likely to help you support the speaker and demonstrate your interest in the presentation? - ANSWER-Take notes of the speaker's most important comments A client who is resistant to your sales pitch might show his/her defensiveness by... - ANSWER-Crossing his/her arms Which is a characteristic of effective oral presentations? - ANSWER-Attracts attention Which visual aid is often used to clearly illustrate a company's sales by region? - ANSWER-Geographical Map What is the best way for an employee to obtain product specifications for a piece of office equipment? - ANSWER-Send a letter of inquiry to the vendor When writing an executive summary, be sure that you... - ANSWER-Target people who don't have time to read the full report What is usually the tone of a simple written report? - ANSWER-Informal Jenna is a social media coordinator for a boutique hotel. What is one task she should be sure to do every day? - ANSWER-Respond to customer inquiries What is one of the benefits to a business of reinforcing service orientation through communication? - ANSWER-Builds positive relationships with customers A customer complained about the new toaster she had purchased because, even on the lowest setting, it burned the toast. This kind of complaint is caused by the... - ANSWER-Manufacturer The executives of an airline recently determined that the cost of their extensive employee training program was too high and decided to terminate the program. What is a possible consequence of this decision? - ANSWER-Decreased quality of customer