NHA PRACTICE TEST 2-(Questions and
Answers, With Explanations) Graded A
Which of the following is an appropriate use of modified-wave scheduling for one
provider with 20-min appointments?
A) Scheduling two patients at 9:00 a.m. and one patient at 9:20 a.m.
B) Scheduling two patients at 9:00 a.m. and two patients at 9:30 a.m.
C) Scheduling three patients at 9:00 a.m. and one patient at 9:30 a.m.
D) Scheduling three patients at 9:00 a.m. and three patients at 9:40 a.m.
A) Scheduling two patients at 9:00 a.m. and one patient at 9:20 a.m.
(Explanation: In a 60-min time slot, the assistant can schedule three 20-min
appointments. Modified-wave scheduling allows for two patients to be scheduled
at the top of the hour and a third patient to be scheduled 20 min later.)
Which of the following medical record filing systems protects patients' privacy and
allows for unlimited expansion in a high-volume office?
A) Numeric
B) Alphabetical
C) Subject filing
D) Chronological
A) Numeric
(Explanation: In numeric filing, patients have unique identification numbers that
protect their privacy. Because number combinations are infinite, this system allows
for unlimited expansion.)
When greeting a patient at the reception desk, which of the following should the
medical administrative assistant obtain?
A) Chief complaint
B) Current medications
,C) Insurance information
D) Surgical history
C) Insurance information
(Explanation: This information can be obtained in the reception area.
Which of the following sections of a patient's progress note contains the reason for
the visit?
A) PE
B) ROS
C) CC
D) SH
C) CC
(Explanation: The chief complaint section identifies why the patient is seeking
advice from the provider.)
Which of the following describes the purpose of the general duty clause as outlined
by OSHA?
A) It requires employers to maintain a workplace free from hazards that might
cause serious harm or death.
B) It protects the employer from legal action if an OSHA standard is not followed.
C) It requires employees to report workplace hazards to their supervisor in a
written format.
D) It provides guidelines for employers to report potential workplace hazards
anonymously.
A) It requires employers to maintain a workplace free from hazards that might
cause serious harm or death.
(Explanation: The general duty clause requires employers to maintain a workplace
free from hazards that might cause serious harm or death.)
Which of the following actions is a medical administrative assistant's priority when
pulling daily charts?
A) Place the charts in the appropriate examination rooms.
,B) Review the appointment schedule.
C) Review the charts for accuracy
D) Arrange the charts sequentially.
B) Review the appointment schedule.
(Explanation: It is necessary for the assistant to review the schedule first in order to
know which charts to pull for the day.)
Which of the following greetings by the medical administrative assistant is
appropriate when addressing a new patient at the registration desk?
A) "Good afternoon, Ms. Smith. Can I make a copy of your insurance card?"
B) "Good afternoon, Ms. Smith. How are you today?"
C) "Please have a seat. Someone will assist you soon."
D) "Please sign-in and complete this registration form."
B) "Good afternoon, Ms. Smith. How are you today?"
(Explanation: When greeting a new or established patient, a kind greeting focused
on her well-being should be said first.)
Which of the following insurance plans provides coverage for patients who are 65
or older and patients who have disabilities?
A) Medicaid
B) Tricare
C) Medicare
D) CHAMPVA
C) Medicare
(Explanation: Medicare is designed for people who are 65 years of age or older and
people who have disabilities.)
What should the medical administrative assistant use to determine the proper way
to dispose of an expired chemical cleaning product?
A) MSDS
B) EOP
, C) RACE
D) CLIA
A) MSDS
(Explanation: Material safety data sheets contain information about chemicals
found in a workplace and how to handle them.)
When preforming closing procedures for the day, which of the following must be
secured with a lock and key?
A) Examination rooms
B) Scheduling book
C) Banking deposit slip
D) Provider's prescription pad
D) Provider's prescription pad
(Explanation: When not in use, the provider's prescription pad must be secured in a
locked cabinet or drawer to ensure that designated individuals are the only ones
who have access to it.)
A medical administrative assistant is reviewing the release form of a patient who is
dependent minor. The assistant should ensure that who of the following signed the
release form?
A) A parent
B) The minor
C) The attending provider
D) The legal custodian
...
Which of the following information is included in an explanation of benefits
(EOB)?
A) NPI number
B) Employer ID
Answers, With Explanations) Graded A
Which of the following is an appropriate use of modified-wave scheduling for one
provider with 20-min appointments?
A) Scheduling two patients at 9:00 a.m. and one patient at 9:20 a.m.
B) Scheduling two patients at 9:00 a.m. and two patients at 9:30 a.m.
C) Scheduling three patients at 9:00 a.m. and one patient at 9:30 a.m.
D) Scheduling three patients at 9:00 a.m. and three patients at 9:40 a.m.
A) Scheduling two patients at 9:00 a.m. and one patient at 9:20 a.m.
(Explanation: In a 60-min time slot, the assistant can schedule three 20-min
appointments. Modified-wave scheduling allows for two patients to be scheduled
at the top of the hour and a third patient to be scheduled 20 min later.)
Which of the following medical record filing systems protects patients' privacy and
allows for unlimited expansion in a high-volume office?
A) Numeric
B) Alphabetical
C) Subject filing
D) Chronological
A) Numeric
(Explanation: In numeric filing, patients have unique identification numbers that
protect their privacy. Because number combinations are infinite, this system allows
for unlimited expansion.)
When greeting a patient at the reception desk, which of the following should the
medical administrative assistant obtain?
A) Chief complaint
B) Current medications
,C) Insurance information
D) Surgical history
C) Insurance information
(Explanation: This information can be obtained in the reception area.
Which of the following sections of a patient's progress note contains the reason for
the visit?
A) PE
B) ROS
C) CC
D) SH
C) CC
(Explanation: The chief complaint section identifies why the patient is seeking
advice from the provider.)
Which of the following describes the purpose of the general duty clause as outlined
by OSHA?
A) It requires employers to maintain a workplace free from hazards that might
cause serious harm or death.
B) It protects the employer from legal action if an OSHA standard is not followed.
C) It requires employees to report workplace hazards to their supervisor in a
written format.
D) It provides guidelines for employers to report potential workplace hazards
anonymously.
A) It requires employers to maintain a workplace free from hazards that might
cause serious harm or death.
(Explanation: The general duty clause requires employers to maintain a workplace
free from hazards that might cause serious harm or death.)
Which of the following actions is a medical administrative assistant's priority when
pulling daily charts?
A) Place the charts in the appropriate examination rooms.
,B) Review the appointment schedule.
C) Review the charts for accuracy
D) Arrange the charts sequentially.
B) Review the appointment schedule.
(Explanation: It is necessary for the assistant to review the schedule first in order to
know which charts to pull for the day.)
Which of the following greetings by the medical administrative assistant is
appropriate when addressing a new patient at the registration desk?
A) "Good afternoon, Ms. Smith. Can I make a copy of your insurance card?"
B) "Good afternoon, Ms. Smith. How are you today?"
C) "Please have a seat. Someone will assist you soon."
D) "Please sign-in and complete this registration form."
B) "Good afternoon, Ms. Smith. How are you today?"
(Explanation: When greeting a new or established patient, a kind greeting focused
on her well-being should be said first.)
Which of the following insurance plans provides coverage for patients who are 65
or older and patients who have disabilities?
A) Medicaid
B) Tricare
C) Medicare
D) CHAMPVA
C) Medicare
(Explanation: Medicare is designed for people who are 65 years of age or older and
people who have disabilities.)
What should the medical administrative assistant use to determine the proper way
to dispose of an expired chemical cleaning product?
A) MSDS
B) EOP
, C) RACE
D) CLIA
A) MSDS
(Explanation: Material safety data sheets contain information about chemicals
found in a workplace and how to handle them.)
When preforming closing procedures for the day, which of the following must be
secured with a lock and key?
A) Examination rooms
B) Scheduling book
C) Banking deposit slip
D) Provider's prescription pad
D) Provider's prescription pad
(Explanation: When not in use, the provider's prescription pad must be secured in a
locked cabinet or drawer to ensure that designated individuals are the only ones
who have access to it.)
A medical administrative assistant is reviewing the release form of a patient who is
dependent minor. The assistant should ensure that who of the following signed the
release form?
A) A parent
B) The minor
C) The attending provider
D) The legal custodian
...
Which of the following information is included in an explanation of benefits
(EOB)?
A) NPI number
B) Employer ID
