USPS Exam 421 Window Clerk Practice Test
with all complete solutions
USPS Mission CORRECT ANSWERS Provide, trusted, affordable, universal
24-Hour Clock CORRECT ANSWERS Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods CORRECT ANSWERS Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC CORRECT ANSWERS Automated Postal Centers
Automated Postal Centers CORRECT ANSWERS Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile CORRECT ANSWERS Determines operational startup & staffing.
CET CORRECT ANSWERS Critical Entry Time
Clearance Time CORRECT ANSWERS Mail is cleared for dispatch.
18:00 CORRECT ANSWERS Carriers in from street.
20:00 CORRECT ANSWERS 80% of collection mail should be cancelled at the P&DC.
23:00 CORRECT ANSWERS Out of primary processing.
24:00 CORRECT ANSWERS Secondary Operations Complete
04:00-09:00 CORRECT ANSWERS Distribute to DDC/DDU 07:00 CORRECT ANSWERS 100% of DPS 2nd pass complete.
Core Responsibility CORRECT ANSWERS Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet CORRECT ANSWERS Online resource to find handbooks, manuals, publications.
Directives CORRECT ANSWERS Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service.
DMM CORRECT ANSWERS Domestic Mail Manual
Domestic Mail Manual CORRECT ANSWERS DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes.
IMM CORRECT ANSWERS International Mail Manual
International Mail Manual CORRECT ANSWERS IMM - Mailing conditions for each country, also includes a list of countries.
ASM CORRECT ANSWERS Adminstrative Support Manual
Administrative Support Manual CORRECT ANSWERS Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy.
POM CORRECT ANSWERS Postal Operations Manual
Postal Operations Manual CORRECT ANSWERS Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation. ELM CORRECT ANSWERS Employee & Labor Relations Manual
Employee & Labor Relations Manual CORRECT ANSWERS Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations.
F101 CORRECT ANSWERS Field Accounting Procedures
AS or MS CORRECT ANSWERS Handbook ID for Administrative Support Manual (ASM)
DM CORRECT ANSWERS Handbook ID for Domestic Mail Manual (DMM)
EL or P CORRECT ANSWERS Handbook ID for Employee & Labor Relations Manual (ELM)
M CORRECT ANSWERS Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM)
PO CORRECT ANSWERS Handbook ID for Postal Operations Manual (POM)
Publications CORRECT ANSWERS Primarily for public, marketing and mail guidelines.
Postal Bulletin CORRECT ANSWERS Official source of updates and amendments
to current directives. Can be accessed through PolicyNet. Biweekly.
Postal Forms CORRECT ANSWERS Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP.
Publication 223 CORRECT ANSWERS Information regarding directives and forms catalog.
#1 Business Goal CORRECT ANSWERS Strengthening customer relationship. Value, Exceptional Service, Reliability CORRECT ANSWERS Will increase revenue, missed opportunity is missed revenue, quality end-to-end service.
Building Customer Relationship CORRECT ANSWERS Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting
customer feedback.
What the postal service offers CORRECT ANSWERS Better value, presence in every community, USPS.com, competitive pricing incentives.
Shipping Services CORRECT ANSWERS Priority, Express, Parcel Select, Parcel Return Service, International Mail
Parcel Select CORRECT ANSWERS Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives.
Parcel Return Service CORRECT ANSWERS Consumer return merchandise.
International Mail CORRECT ANSWERS Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG CORRECT ANSWERS Global Express Guaranteed
Global Express Guaranteed CORRECT ANSWERS 1-3 day delivery. Money-back
guarantee to approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499. Dimensions: Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail CORRECT ANSWERS 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
with all complete solutions
USPS Mission CORRECT ANSWERS Provide, trusted, affordable, universal
24-Hour Clock CORRECT ANSWERS Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods CORRECT ANSWERS Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC CORRECT ANSWERS Automated Postal Centers
Automated Postal Centers CORRECT ANSWERS Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile CORRECT ANSWERS Determines operational startup & staffing.
CET CORRECT ANSWERS Critical Entry Time
Clearance Time CORRECT ANSWERS Mail is cleared for dispatch.
18:00 CORRECT ANSWERS Carriers in from street.
20:00 CORRECT ANSWERS 80% of collection mail should be cancelled at the P&DC.
23:00 CORRECT ANSWERS Out of primary processing.
24:00 CORRECT ANSWERS Secondary Operations Complete
04:00-09:00 CORRECT ANSWERS Distribute to DDC/DDU 07:00 CORRECT ANSWERS 100% of DPS 2nd pass complete.
Core Responsibility CORRECT ANSWERS Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet CORRECT ANSWERS Online resource to find handbooks, manuals, publications.
Directives CORRECT ANSWERS Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service.
DMM CORRECT ANSWERS Domestic Mail Manual
Domestic Mail Manual CORRECT ANSWERS DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes.
IMM CORRECT ANSWERS International Mail Manual
International Mail Manual CORRECT ANSWERS IMM - Mailing conditions for each country, also includes a list of countries.
ASM CORRECT ANSWERS Adminstrative Support Manual
Administrative Support Manual CORRECT ANSWERS Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy.
POM CORRECT ANSWERS Postal Operations Manual
Postal Operations Manual CORRECT ANSWERS Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation. ELM CORRECT ANSWERS Employee & Labor Relations Manual
Employee & Labor Relations Manual CORRECT ANSWERS Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations.
F101 CORRECT ANSWERS Field Accounting Procedures
AS or MS CORRECT ANSWERS Handbook ID for Administrative Support Manual (ASM)
DM CORRECT ANSWERS Handbook ID for Domestic Mail Manual (DMM)
EL or P CORRECT ANSWERS Handbook ID for Employee & Labor Relations Manual (ELM)
M CORRECT ANSWERS Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM)
PO CORRECT ANSWERS Handbook ID for Postal Operations Manual (POM)
Publications CORRECT ANSWERS Primarily for public, marketing and mail guidelines.
Postal Bulletin CORRECT ANSWERS Official source of updates and amendments
to current directives. Can be accessed through PolicyNet. Biweekly.
Postal Forms CORRECT ANSWERS Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP.
Publication 223 CORRECT ANSWERS Information regarding directives and forms catalog.
#1 Business Goal CORRECT ANSWERS Strengthening customer relationship. Value, Exceptional Service, Reliability CORRECT ANSWERS Will increase revenue, missed opportunity is missed revenue, quality end-to-end service.
Building Customer Relationship CORRECT ANSWERS Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting
customer feedback.
What the postal service offers CORRECT ANSWERS Better value, presence in every community, USPS.com, competitive pricing incentives.
Shipping Services CORRECT ANSWERS Priority, Express, Parcel Select, Parcel Return Service, International Mail
Parcel Select CORRECT ANSWERS Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives.
Parcel Return Service CORRECT ANSWERS Consumer return merchandise.
International Mail CORRECT ANSWERS Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG CORRECT ANSWERS Global Express Guaranteed
Global Express Guaranteed CORRECT ANSWERS 1-3 day delivery. Money-back
guarantee to approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499. Dimensions: Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail CORRECT ANSWERS 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
