Hoofdstuk 5:
Ad hoc: arranged or happening when necessary and not planned in advance
Flexible: able to change to suit new conditions or situations
Nerves: feelings of worry or anxiety
Audience: the group of people who have gathered to watch or listen to a presentation, concert etc.
Data aggregator: an internet company that collects information about other companies products
and services and puts it on a single website
a website that searches other websites and brings together the data that best fits the search criteria
that the consumer keyed in
Dynamic packaging: a consumer who put together their own trip, combining different elements like
air ticket, accommodation, car hire etc.
Forum: a place such as a website, where people can exchange opions and ideas.
Inventory: term we use to talk about the travel products a sales outlet offers the consumer; air
tickets, hotelrooms, entry tickets from parks etc. a list of all the things in a place
Meta site: another name for data aggregator, but it comes from the idea that this is a site that
searches travel sites, rather than a travel site with something to sell.
Multi-channel distribution: distribution through more than one channel -> internet, travel agent etc.
Sales outlet: a place where a particular product is sold, for example a shop or travel agents.
Single-site agent: a small independent travel agent with usually has one shop.
Slide: a single page of information that is shown on a screen as part of a presentation given using a
computer
Supplier website: the site of the principals. Low carriers or traditional airlines all now have one, you
can buy direct through these sites
Travel counsellor: a type of travel agent that works from home, communicating with customers
through the internet
Travel distribution: the system through which travel products and services are sold to consumers
Guarantee: to make something certain to happen
Memorize: to learn something so that you can remember it exactly
Summarize: to give a summary of something
OTA: online travel agent
FIT: fully inclusive tour
Chain: one of a serries of shops/hotels under the sameownership : NH-hotels
Commission: the price you pay for a intermediary.
Counseller: Someone who is trained to listen to people and give them advice about their problems.
Be distributed:
CRM: Customer relationship management. The plan and system that a business has for dealing with
customer over a period of time.
Current: of the present time. 2. A particular opinion or feeling that a group of people have
Enquiry: seeking for the truth. Or official process to discover the facts about something bad that has
happened.
Enviable: A situation you wish you were also in.
Expansion The increase of something in size, number, or importance.
Fundamentals: The main or most important rules or parts.
Home-based travel agent: A independent contractor who funnels bookings through a host agency.
Impact: A powerful effect that something, especially something new, has on a situation or person.
Intermediaries: Someone who carries messages between people who are unwilling or unable to
meet.
Inventory: A detailed list of all the things in a place. 2. The amount of goods a shop has, or the value
of them.
Mutal: Of two or more people feeling the same emotion, or doing the same thing to or each other.
Ad hoc: arranged or happening when necessary and not planned in advance
Flexible: able to change to suit new conditions or situations
Nerves: feelings of worry or anxiety
Audience: the group of people who have gathered to watch or listen to a presentation, concert etc.
Data aggregator: an internet company that collects information about other companies products
and services and puts it on a single website
a website that searches other websites and brings together the data that best fits the search criteria
that the consumer keyed in
Dynamic packaging: a consumer who put together their own trip, combining different elements like
air ticket, accommodation, car hire etc.
Forum: a place such as a website, where people can exchange opions and ideas.
Inventory: term we use to talk about the travel products a sales outlet offers the consumer; air
tickets, hotelrooms, entry tickets from parks etc. a list of all the things in a place
Meta site: another name for data aggregator, but it comes from the idea that this is a site that
searches travel sites, rather than a travel site with something to sell.
Multi-channel distribution: distribution through more than one channel -> internet, travel agent etc.
Sales outlet: a place where a particular product is sold, for example a shop or travel agents.
Single-site agent: a small independent travel agent with usually has one shop.
Slide: a single page of information that is shown on a screen as part of a presentation given using a
computer
Supplier website: the site of the principals. Low carriers or traditional airlines all now have one, you
can buy direct through these sites
Travel counsellor: a type of travel agent that works from home, communicating with customers
through the internet
Travel distribution: the system through which travel products and services are sold to consumers
Guarantee: to make something certain to happen
Memorize: to learn something so that you can remember it exactly
Summarize: to give a summary of something
OTA: online travel agent
FIT: fully inclusive tour
Chain: one of a serries of shops/hotels under the sameownership : NH-hotels
Commission: the price you pay for a intermediary.
Counseller: Someone who is trained to listen to people and give them advice about their problems.
Be distributed:
CRM: Customer relationship management. The plan and system that a business has for dealing with
customer over a period of time.
Current: of the present time. 2. A particular opinion or feeling that a group of people have
Enquiry: seeking for the truth. Or official process to discover the facts about something bad that has
happened.
Enviable: A situation you wish you were also in.
Expansion The increase of something in size, number, or importance.
Fundamentals: The main or most important rules or parts.
Home-based travel agent: A independent contractor who funnels bookings through a host agency.
Impact: A powerful effect that something, especially something new, has on a situation or person.
Intermediaries: Someone who carries messages between people who are unwilling or unable to
meet.
Inventory: A detailed list of all the things in a place. 2. The amount of goods a shop has, or the value
of them.
Mutal: Of two or more people feeling the same emotion, or doing the same thing to or each other.
