AQA A level business 3.4 (2022/2023) Rated A

AQA A level business 3.4 (2022/2023) Rated A Define Operation management: The process of organising a business's resources in order to supply consumers with goods and services e.g. of Operation manegment x2 Managing the supply chain Monitoring quality Define Operations objectives The specific goals set in relation to the production of goods and services that will enable a company to achieve its corporate objectives Types of operational objectives (x6) Costs Quality Speed of response and flexibility Dependability Enviromental objectives Added value Outline operational objective: Cost Of the supply chain , of labour and investment in capital Outline operational objective: Quality Of raw materials , the production process and the finished goods Outline operational objective: Speed of response and flexibility Ability of a firm to cater with non - standard orders / changes in demand Operational objective: Dependability Ability to meet fulfil orders to specification and on time Outline operational objective: Enviromental objectives Such as minimising waste and cutting emissions Outline operational objectives: Added value Increasing the difference between the cost of raw materials and the selling price Added value formula Selling price - cost of materials Internal influences on operational decisions and objectives (x2) Finance People Internal influences on operational decisions and objectives: Finance e.g. (x2) Budget cost minimisation targets Internal influences on operational decisions and objectives: People e..g.(x5) Skill level of staff training Staff turnover Soft HRM vs hard HRM External influence on operational decisions and objective (PESTLE) x3 Technological Competitors Social External influences on operational decisions and objectives: Technological e.g. (x4) Internet e - commerece Stock managment automation