Adjuster Pro Section-6-Questions and
Answers
Adjuster's Ethical SItuation - --Adjuster make frequent decisions involving
larger amounts of money
-Adjusters should always determine a fair and equitable settlement that
abides by the insurance contract
-Inducement - -An action, item, or promise made to someone to motivate
them toward certain desired actions
-Consequences for Accepting Inducements - --Losing license
-Reputation Loss
-Lawsuits
-Jail time
-Kickbacks - -Money or favors offered to the adjuster in exchange for
referring business to specific repair shops or contractors
-Settlement Padding - -Increasing the settlement amount dishonestly in
order to increase commissions
-Misappropriating Salvaged Property - -Adjusters must never misappropriate
salvaged property for their own use or the use of others
-Adjuster Code of Ethics - -1. Disclosure
2. Equal Treatment
3. Avoid Prejudice
4. Truthfulness
5. Integrity
6. Diligence and Dispatch
7. Reporting Violations
8. Elderly Claimants
9. Attorneys
10. Witnesses
11. Right to Attorney
12. Traumatized Claimants
13. Advising of Rights
14. Release Forms
15. Competence
-Adjuster Code Rule #1 Disclosure - -Adjusters shall disclose all direct or
indirect financial interest they have in adjusting a claim
, -Adjuster Code Rule #2 Equal Treatment - --An adjuster shall treat all
claimants equally
-Do not favor your nice clients
-Do not disfavor your rude clients
-Adjuster Code Rule #3 Avoid Prejudice - -Adjusters must never be
prejudiced in their investigations, adjustments, or settlements
-Adjuster Code Rule #4 Truthfulness - -An adjuster shall make truthful and
unbiased reports of the facts after making a complete investigation
-Adjuster Code Rule #5 Honesty and Integrity - -An adjuster shall handle
every adjustment and settlement with honest and integrity
-Adjuster Code Rule #6 Diligence and Dispatch - -An adjuster should act
with speed and care in completing the adjusting process
-Adjuster Code Rule #7 Reporting Violations - -An adjuster shall promptly
report licensed insurance representatives whose conduct violates any
insurance law, rule, or order
-Adjuster Code Rule #8 Elderly Claimants - -An adjuster shall exercise
extraordinary care when dealing with elderly clients
-Adjuster Code Rule #9 Dealing with Attorneys - --A claimant has the right
to representation by an attorney
-Adjusters are strictly prohibited from dealing directly with a claimant who
has hired an attorney
-Adjuster Code Rule #10 Witnesses - -An adjuster is permitted to interview
any witness, prospective witness, without the consent of opposing counsel or
party
-Adjuster Code Rule #11 Right to Attorney - -An adjuster shall not advise a
claimant to refrain from seeking legal advice, nor advise against the
retention of counsel to protect the claimant's interest
-Adjuster Code Rule #12 Traumatized Claimants - -Adjusters shall not
attempt to negotiate with, or obtain any statements from, claimants or
witnesses who appear to be in shock or under severe emotional distress
-Adjuster Code Rule #13 Advising of Rights - -An adjuster must advice
claimants of all their claim rights in accordance with the terms and
conditions of the contract and of applicable laws
Answers
Adjuster's Ethical SItuation - --Adjuster make frequent decisions involving
larger amounts of money
-Adjusters should always determine a fair and equitable settlement that
abides by the insurance contract
-Inducement - -An action, item, or promise made to someone to motivate
them toward certain desired actions
-Consequences for Accepting Inducements - --Losing license
-Reputation Loss
-Lawsuits
-Jail time
-Kickbacks - -Money or favors offered to the adjuster in exchange for
referring business to specific repair shops or contractors
-Settlement Padding - -Increasing the settlement amount dishonestly in
order to increase commissions
-Misappropriating Salvaged Property - -Adjusters must never misappropriate
salvaged property for their own use or the use of others
-Adjuster Code of Ethics - -1. Disclosure
2. Equal Treatment
3. Avoid Prejudice
4. Truthfulness
5. Integrity
6. Diligence and Dispatch
7. Reporting Violations
8. Elderly Claimants
9. Attorneys
10. Witnesses
11. Right to Attorney
12. Traumatized Claimants
13. Advising of Rights
14. Release Forms
15. Competence
-Adjuster Code Rule #1 Disclosure - -Adjusters shall disclose all direct or
indirect financial interest they have in adjusting a claim
, -Adjuster Code Rule #2 Equal Treatment - --An adjuster shall treat all
claimants equally
-Do not favor your nice clients
-Do not disfavor your rude clients
-Adjuster Code Rule #3 Avoid Prejudice - -Adjusters must never be
prejudiced in their investigations, adjustments, or settlements
-Adjuster Code Rule #4 Truthfulness - -An adjuster shall make truthful and
unbiased reports of the facts after making a complete investigation
-Adjuster Code Rule #5 Honesty and Integrity - -An adjuster shall handle
every adjustment and settlement with honest and integrity
-Adjuster Code Rule #6 Diligence and Dispatch - -An adjuster should act
with speed and care in completing the adjusting process
-Adjuster Code Rule #7 Reporting Violations - -An adjuster shall promptly
report licensed insurance representatives whose conduct violates any
insurance law, rule, or order
-Adjuster Code Rule #8 Elderly Claimants - -An adjuster shall exercise
extraordinary care when dealing with elderly clients
-Adjuster Code Rule #9 Dealing with Attorneys - --A claimant has the right
to representation by an attorney
-Adjusters are strictly prohibited from dealing directly with a claimant who
has hired an attorney
-Adjuster Code Rule #10 Witnesses - -An adjuster is permitted to interview
any witness, prospective witness, without the consent of opposing counsel or
party
-Adjuster Code Rule #11 Right to Attorney - -An adjuster shall not advise a
claimant to refrain from seeking legal advice, nor advise against the
retention of counsel to protect the claimant's interest
-Adjuster Code Rule #12 Traumatized Claimants - -Adjusters shall not
attempt to negotiate with, or obtain any statements from, claimants or
witnesses who appear to be in shock or under severe emotional distress
-Adjuster Code Rule #13 Advising of Rights - -An adjuster must advice
claimants of all their claim rights in accordance with the terms and
conditions of the contract and of applicable laws
