Fire & Emergency Services Company Officer, 5th ed Exam with complete solutions

NFPA 1021 is the Standard for_____ - Answer- Fire Officer Professional Qualifications, requirements, and prerequisite knowledge.-16 IAFC Professional Development Fire Officer Ranks - Answer- Level I: Supervising Fire Officer (Company Officer) Level II: Managing Fire Officer (Battalion, District, Assistant Chiefs Level III: Administrative Fire Officer (Admin Chief in charge of bureaus/divisions Level IV: Executive Fire Officer (Fire Chief) Eight Steps to Creating Command Presence - Answer- Determine the situation Know available resources Develop strategy/tactics to resolve the situation Listen to all points of view, when appropriate Make the decision Implement the decision Evaluate and modify the decision as necessary Take responsibility for the decision SMART - Answer- Specific Measurable Attainable Realistic Timely Team Development Model - Answer- Forming Storming Norming Performing Motivation techniques - Answer- - Empowerment (relinquish authority) - Rewards/Incentives (acknowledgement, gifts) - Coaching (direction, reinforcement, feedback) - Counseling (help ID & resolve problems) - Mentoring (provide guidance toward goals) - Celebrating (Acknowledge accomplishments) Counseling - Answer- - Describe current performance/behavior - Describe the desired performance/behavior - Gain a commitment for change - Follow up the commitment Managing - Answer- the process of controlling or directing available resources for the purpose of achieving a goal or objective throug