PBL problem 1, Concepts…. Design
Wyndham Hotel Dolce Hotels and Resorts Knights-inn Super 8 Landal GreenParks
Group
Core products and Meetings and group A place to lay your head at Clean rooms at affordable rates Chalets
services accommodation night
Tangible aspects Properties are distinct in design Simplicity with comfort A well-equipped kitchen, a bathroom
and feature freshly sourced With features such as a USB with shower and/or bathtub and
culinary experiences charging station for iPods and bedrooms with duvets on the beds,
iPhones as well as a large bed beds are by Auping
and walk-in shower
Georgraphic Napa Valley and Aspen in North Canada and the United The U.S, Canada, Brazil, China, The Netherlands, Germany, Belgium,
America and international States Germany & Saudi Arabia Austria, Switzerland, the Czech
locations such as Barcelona, Republic and Hungary
Brussels, Munich, Frankfurt, Paris
and Provence
Single-site vs. Multi-site “ “ “
Multi-site
Volume of Focused on guest contact and Not so much focused on Focused on guest contact and Focused on guest contact and
services/level of personalization guest contact* personalization * personalization
customization
Additional services Wedding locations Expanded cable TV, and Offering free in-room high- Different packages
F&B with wholesome, nourishing tea/coffee service. speed Internet access, free Tree-houses
selections to keep guests focused Complimentary continental continental breakfast, free stays Houses for disabled people
Spa breakfast available at for kids who share an adult
Golf select locations family member’s room, cable or
Winery-tours satellite TV with free premium
channels, free coffee in the
lobby
Atmosphere Modern/romantic Basic Modern* Cosy*
Market Group discount when you book KnightsInn.com offers the A guaranteed best available rate Different discounts for different
communication more than 10 rooms. best value. on super8.com and access to holiday seasons
Senior discount for 60+ Backed by an award- Wyndham Rewards, free flights
winning loyalty program in or free gift vouchers.
Wyndham Rewards Active and retired U.S. service
Wyndham Hotel Dolce Hotels and Resorts Knights-inn Super 8 Landal GreenParks
Group
Core products and Meetings and group A place to lay your head at Clean rooms at affordable rates Chalets
services accommodation night
Tangible aspects Properties are distinct in design Simplicity with comfort A well-equipped kitchen, a bathroom
and feature freshly sourced With features such as a USB with shower and/or bathtub and
culinary experiences charging station for iPods and bedrooms with duvets on the beds,
iPhones as well as a large bed beds are by Auping
and walk-in shower
Georgraphic Napa Valley and Aspen in North Canada and the United The U.S, Canada, Brazil, China, The Netherlands, Germany, Belgium,
America and international States Germany & Saudi Arabia Austria, Switzerland, the Czech
locations such as Barcelona, Republic and Hungary
Brussels, Munich, Frankfurt, Paris
and Provence
Single-site vs. Multi-site “ “ “
Multi-site
Volume of Focused on guest contact and Not so much focused on Focused on guest contact and Focused on guest contact and
services/level of personalization guest contact* personalization * personalization
customization
Additional services Wedding locations Expanded cable TV, and Offering free in-room high- Different packages
F&B with wholesome, nourishing tea/coffee service. speed Internet access, free Tree-houses
selections to keep guests focused Complimentary continental continental breakfast, free stays Houses for disabled people
Spa breakfast available at for kids who share an adult
Golf select locations family member’s room, cable or
Winery-tours satellite TV with free premium
channels, free coffee in the
lobby
Atmosphere Modern/romantic Basic Modern* Cosy*
Market Group discount when you book KnightsInn.com offers the A guaranteed best available rate Different discounts for different
communication more than 10 rooms. best value. on super8.com and access to holiday seasons
Senior discount for 60+ Backed by an award- Wyndham Rewards, free flights
winning loyalty program in or free gift vouchers.
Wyndham Rewards Active and retired U.S. service
