P2, P3, M1, D1 - Business of Travel and Tourism
BTEC Travel and Tourism Level 3 - The Business of Travel and Tourism - P2, P3, M1, D1
For P2, learners should describe the organisational and financial characteristics of two different types of travel
and tourism organisations with different structures. For example, they could select a medium national private
limited company involved in outbound tourism and a local partnership involved in domestic tourism. All items
of range must be included in the description. If the two organisations selected do not offer the opportunity to
cover all the items of range, these items can be covered through other organisations.
For P3, learners should review the methods and opportunities used to gain competitive advantage and
achieve aims by different types of travel and tourism organisations and provide examples to cover all types of
aims, ie financial, image, products. Learners can use the same organisations as for P2 or other organisations
in the sector to ensure full coverage of range. The examples provided must be sufficiently detailed to
demonstrate that the learner understands how the method or opportunity has achieved the aim. For
example, provide details about how an independent travel agent has used advertising to promote its image
as being an agent that can put together a customised holiday because they have more expertise than the
multiple agent – ‘book with the experts for tailor made holidays designed to suit your needs’.
M1 progresses from P2 and P3 and learners should compare the financial and organisational characteristics
of two travel and tourism organisations that have different business structures, eg companies, partnerships,
government controlled, memberships. Learners should then compare the methods and opportunities they
have used to gain competitive advantage to achieve aims. The two organisations selected for P2 and P3 can
be used and it is expected that all items of range as listed for P2 and P3 will be covered in the comparison.
For D1, learners must demonstrate that they are able to evaluate links between the organisational and
financial characteristics of an organisation and how this has helped the organisation to be successful in gaining
competitive advantage to achieve their aims. For example, a small independent travel agent has become part
of a consortium in order to compete with those agencies owned by large international integrated PLCs. As
part of a consortium they can offer better commission levels and better deals to customers and so increase
revenue. A large international tour operator, a PLC, aims to present an image of being a responsible tour
operator with an awareness of the need to be environmentally friendly. The tour operator, because it is
a PLC, has the capacity to launch a focused advertising and promotional campaign to raise its image and
specifically train and develop its staff to promote the image. Learners should provide examples to cover all
three types of aim, ie financial, image and products. Learners can use the organisations covered in P2 and P3 or other organisations in order to fully cover the range. The evaluation must be in depth and demonstrate a
thorough understanding of the characteristics and the methods and opportunities utilised to be successful in
today’s travel and tourism business environment.