NHA - Certified Medical Administrative Assistant (CMAA) Study Guide AVTEC (A+ GUARANTEED)

Computer Scheduling correct answers Electronic appointment book Book Scheduling correct answers Hard copy appointment book Wave Booking correct answers Patients are scheduled at the same time each hour to create short-term flexibility each hour. Modified Wave Booking correct answers Wave booking can be modified in a couple of different ways. One example of this approach is to schedule two patients to come at 9 a.m. and one patient at 9:30 a.m. This hourly cycle is repeated throughout the day. Double Booking correct answers Two patients are scheduled to come at the same time to see the same physician. Stream/time-Specific Scheduling correct answers Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit. Open Booking (tidal wave scheduling) correct answers Patients are not scheduled for a specific time, but told to come in at intermittent times. They are seen in the order in which the arrive. Cluster or Categorization Booking correct answers Booking a number of patients who have specific needs together at the same time of day. Matrix correct answers A grid with time slots blocked out when physicians are unavailable or the office is closed. Template correct answers A document with a preset format that is used as a starting point so that it does not have e recreated each time. Screening System correct answers Procedures to prioritize the urgency of a call to determine when the patient should be seen. Certified Mail correct answers First-class mail that also gives the mail added protection by offering insurance, tracking, and return receipt options. Appointment Cards correct answers Used to remind patients of scheduled appointments and to eliminate misunderstandings about dates and time. Health Insurance Portability and Accountability Act (HIPAA) of 1996 correct answers Legislation that includes Title II, the first parameters designed to protect the privacy and security of patient information.