CIS APM|UPDATED &VERIFIED|GUARANTEED SUCCESS

Where does APM reside within ServiceNow ITBM What is CSDM in the context of APM? ServiceNow's Common Services Data Model (CSDM) is the guiding framework that the project team should use to design APM architecture. CSDM introduces the 'Application Service' entity, which is a key connection point between business applications and other entities in ServiceNow platform. Business Capability A business capability is an expression of what a business does and can do. ServiceNow uses business capability mapping to establish a CI relationship between the business capability and its associated application or applications. Business Application A business application is software used by business users to perform a business function. Application Service An application service is work or goods that are supported by an IT infrastructure. ServiceNow integrations with APM Surveys and Assessments CMDB Service Mapping Discovery Software Models What problems can be solved by the ServiceNow APM application Pressure to cut down the IT application budget Too many business applications to track No single repository of applications Business value provided by an application is too subjective Application Portfolio Management plugin name Content Packs for Performance Analytics for APM APM APM and Problem Management APM and Change Management Financial Management for APM Guided Setup steps for APM 1) Application Classification 2) Users and Roles 3) Application Assessment 4) Capabilities, Applications, & Business Services Inventory 5) Reports and Dashboards 6) Technology Portfolio Management 7) Scheduled Jobs 8) Community of Practice Guided Setup steps for APM - Step 1 Application Classification In this step, you will complete activities to set up the metadata used to classify the applications used in your organization. Guided Setup steps for APM - Step 2 Users and Roles In this step, you can perform bulk imports of users and groups for use within APM. This is also where you assign roles to groups and individuals. Guided Setup steps for APM - Step 3 Application Assessment In this step, you will set up the indicators needed to assess metrics within the APM system. Guided Setup steps for APM - Step 4 Capabilities, Applications, & Business Services Inventory This step guides you through setting up an inventory of the applications in your organization. Guided Setup steps for APM - Step 5 Reports and Dashboards In this step, you will configure the dashboards and reports your organization needs. Guided Setup steps for APM - Step 6 Technology Portfolio Management In this step, you configure the risk parameters, product classifications, software models, lifecycles, etc. for your business applications. The technology of business application is also known as software model. Guided Setup steps for APM - Step 7 Scheduled Jobs In this step, you set up scheduled jobs, certification schedules, scripted audits, and desired state audits. Guided Setup steps for APM - Step 8 Community of Practice In this step, you are provided with a direct link to the APM ServiceNow community. APM user (sn__user) Create/update/delete applications APM admin (sn__admin) Contains sn__user role Administer data entities such as indicators, application category groups, categories, bubble charts, etc. APM analyst (sn__analyst) Contains sn__admin role Create/update/delete APM programs and targets Business Planner (business_planner) Create/update/delete business capabilities, business units, strategies, and goals APM Read (sn__read) View reports and data Maturity Levels 1) Applications under management 2) Basic application rationalization 3) Advanced application rationalization 4) Continuously optimized portfolio Rationalization steps 1) Identify 2) Measure 3) Evaluate 4) Decide 5) Take action How to get to the Application Portfolio Management Portal Application Portfolio Management Home Application Portfolio Management Portal How to get to The Business Planning Portal Business Planner Home The Business Planning Portal How to get to the Application Portfolio Analysis (Dashboards) Application Portfolio Management Application Portfolio Analysis (Dashboards)