NC BLET: Law Enforcement Communication and Information Systems questions with correct answers

You may be the ____ link the caller encounters in requesting assistance. - Ans First What are the 3 factors of Communicating Artfully? - Ans (1) Flexibility (2) Empathy (3) Professionalism Why is speed of response when answering the telephone important? - Ans It creates the impression of professionalism, sharpness, attentiveness, and concern. The caller believes the call is important What are the 3 essential parts of the Emergency call? - Ans The location, the call type, and the call back number A general rule is to create a visualization of the call. If you can't see the situation, you don't have enough info. What info. is crucial when taking the call? - Ans The 5 W's: -Where: location always the first question -What: to classify or prioritize a call -When: priority related to when call occurred -Who: caller info needed -Weapons: ask about weapons