WGU C846 Business of IT – Applications| QUESTIONS WITH COMPLETE SOLUTIONS

Recall Definitions (Two questions on Exam) Service Correct Answer: A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility Correct Answer: A functionality offered by a product or service to meet a particular need. Warranty Correct Answer: An assurance that a product or service meets agreed-upon requirements. Customer Correct Answer: The person who defines service requirements and takes responsibility for the outcome of service consumption. User Correct Answer: Someone who uses the provided services. Service Management Correct Answer: A set of specialized organizational capabilities for enabling value for customers in the form of services. Sponsor Correct Answer: The person authorizing the budget for the consumed service. Describe Key Concepts (Two questions on Exam) Correct Answer: -- Cost Correct Answer: The amount of money spent on a specific activity or resource. Value Correct Answer: The perceived benefits, usefulness, and importance of something. Usually measured by how much the customer is willing to pay for the service. Organization Correct Answer: A person or group with its internal functions, and with its own set of responsibilities, authorities, and relationships necessary to achieve its objectives. Outcome Correct Answer: A result as perceived by a stakeholder—that is enabled by one or more outputs. Output Correct Answer: A tangible or intangible deliverable of an activity. Risk Correct Answer: A possible event that could cause harm or loss, or make the achievement of objectives more difficult.