CHAA Exam| 365 Questions with 100 % correct Answers | Verified

CHAA - Certified Healthcare Access Associate NAHAM - The National Association of Healthcare Access Management AIDET - Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback - Is the formal and informal process of obtaining and responding to patient compliments and concerns. Ex. Reviewing letters from patients and families and Conversations with patients/families Types of Surveys - -Face to face -Telephone survey -Mail-in questionnaire -E-mail -Patient portal -Secret shopping When initiating a patient satisfaction survey, it is important to determine: - -What data measurements are required -What data measurements are important to the organization's decision-making process -What data measurements are important to day-to-day management HCAHPS (also known as Hospital CAHPS) - Hospital Consumer Assessment of Healthcare Providers and Systems and is a standardized survey of hospital patients that will capture patients' unique