ITIL® 4 Foundation (Practice Exam #4) questions with correct answers

Identify the missing word(s) in the following sentence. Service management is a set of specialized organizational [?] for enabling value for customers in the form of services. - Answer Capabilities What is the definition of a configuration item? - Answer Any component that needs to be managed in order to deliver an IT service Identify the missing word(s) in the following sentence. An incident is a(n) [?] interruption to a service or reduction in the quality of a service. - Answer Unplanned What is the purpose of the 'change enablement' practice? - Answer Ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful IT changes. What is the purpose of the 'deployment management' practice? - Answer Moving new or changed hardware, software, documentation, processes, or any other service component to live environments. What is the purpose of the 'service level management' practice? - Answer Setting clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets. What is defined as the practice of planning and managing the full lifecycle of all IT assets? - Answer IT asset management