CPI Training Questions and Answers Already Graded A

CPI Training Questions and Answers Already Graded A all behavior is a form of communication True The Directive Staff approach is a response to which Crisis Development Model behavior level? Defensive When a person is in a tension reduction, what is an appropriate response? Re-establish the relationship Which of the following statements best describes rational detachment? Remain professional by managing your own behavior and attitude Precipitation factors are underlying reasons for behavior True You can influence the crisis by controlling another persons attitude. False What is something to keep in mind when listening with empathy? Give your undivided attention The Supportive Stance is managing your position, posture, and proximity in relation to the person in crisis True Nonverbal communication includes which of the following? Body Language When a person asks a question you perceive as challenging (such as "Who do you think you are?) the recommended response would be to_____ Downplay the challenge Important points for limit settings are: Being respectful, simple, and reasonable The verbal escalation continuum is an expansion of which behavior level of the crisis development model? Defensive Removing potential hazards in your environment can improve safety True When you notice your coworker in a situation that continues to escalate what should you do? Use a coordinated and collaborative approach The physical skills review framework allows you to reflect on the suitability of each restrictive intervention to maximize safety and minimize _________ Harm Restrictive interventions should always be considered as a last resort True The Decision Making Matrix assesses risks based on likelihood and severity During the control phase of the COPING Model you want to _______________ Ensure all parties have returned to a calm, controlled state How can you support staff after a crisis Ask the person if they want to talk about the incident The COPING Model helps your organization support staff and the people in your care with a restorative approach True What is the goal when de-escalating crisis behavior? Tension Reduction Once someone reaches tension reduction, no further action is needed. False