Questions and Answers
Interest - ✔✔ Expressing desire to know another person. This is conveyed by
asking about those aspects of a person's life that others often reject
Respect - ✔✔ Show consideration for another by communicating a willingness to
work with the client. Accept the client's ideas, feelings and rights
Honesty - ✔✔ Demonstrate this by being consistent, open, and frank.
Concreteness - ✔✔ Be specific, to the point and clear. Use understandable
language and avoid the use of jargon.
What are the interrelated concepts of Mental Health? - ✔✔ Stress, coping,
cognition
What is the goal of in-patient mental health? - ✔✔ Least restrictive environment
What should the LPN be aware of to protect the safety of themselves and the staff?
- ✔✔ Increased anxiety, frustration, agitation (these can lead to violence)
What type of patient would be seen for in-patient treatment? - ✔✔ Patients that
are in an acute condition (pt who is experiencing hallucinations)
What is the purpose of orienting a client? - ✔✔ Decrease anxiety, find out what
their daily routine is
Your patient is refusing to attend group therapy, what do you do next? - ✔✔
Therapeutic communication- find it why they do not want to attend
What is the first priority in a Crisis Intervention? - ✔✔ Emotional support
Do Not Harm - ✔✔ Staff and client safety and most important
What can you do if you need 10 minutes alone with your client? - ✔✔ Delegate so
you have uninterrupted time, provide privacy, find it about patient daily routines
, What is Failure to Probe? - ✔✔ Failure to investigate during interview or
conversation
Your patient recently lost his spouse and hysterical in your office. What can you
do? - ✔✔ Provide them with the tools to help them cope
Acceptance - ✔✔ Communicate a favorable reception. One does not have to
approve of another's behavior
Assistance - ✔✔ Commit time and energy to the therapeutic relationships. Convey
that you are present and available
Permission - ✔✔ Communicate this by conveying the message that it is
acceptable to try new ways of behaving
Protection - ✔✔ This can be done by ensuring safety. Work with clients to
anticipate trouble spots with new behavior and develop effective ways of dealing
with anticipated or actual problem
Listening - ✔✔ Active process of receiving information and examining reactions
to messages received (ex. Maintaining eye contact)
Restating - ✔✔ Repeating main though expressed by client (ex you said that your
mother left you when you were 5 years old?)
Clarification - ✔✔ Attempting to put into words vague ideas or unexplained clear
thoughts of client (ex I'm not sure what you mean. Can you tell me again?)
Reflection - ✔✔ Directing back client's ideas, feelings, questions, and content (ex
so you're feeling tense and anxious about a conversation you had with your
husband, right?)
Sharing Perceptions - ✔✔ Asking a client to verify caregiver's understanding of
client's message (ex you're smiling, but I sense that you are really very angry with
me)
Silence - ✔✔ Lack of verbal communication for therapeutic reason (ex sitting
with client and no verbally communicating interest and involvement)