DSST Practice Exam 2023

DSST Practice Exam 2023 ABC Company has divided the sales department into teams and is giving out prizes to teams that meet certain metrics. Which management function does this involve? a) leading b) organizing c) controlling d) planning - Correct Answer-leading The reporting structure of an organization may be displayed in a(n) a) Gantt chart b) Departmentalization overlay c) Authority layout d) Organization chart - Correct Answer-organization chart Copyrights, trademarks, and patents are examples of a) tariffs. b) governmental protection. c) Macro-environmental elements. d) outputs. - Correct Answer-governmental protection Rick's car repair shop has developed a reputation for poor customer service and business has declined. How can Rick change the organizational culture? a) buy new tools for the mechanics b) repaint the break area where employees eat meals c) create a new mission statement that states the importance of customer satisfaction d) replace the current employees - Correct Answer-create a new mission statement that states the importance of customer satisfaction Martha's Maid Service decided to expand their housecleaning services to cleaning offices and recycling services, this strategy was a) vertical integration. b) concentric diversification. c) conglomerate diversification. d) concentration. - Correct Answer-concentric diversification What of these would NOT provide insight into corporate culture? a) the arrangement of furniture in the workplace b) an employee handbook c) a financial statement d) a mission statement - Correct Answer-financial statement A manager who acts as an expert representative of an organization and transmits information to internal or external groups is acting as a a) monitor. b) communicator... Continues...