USPS Window Clerk Retail 2023 TEST QUESTIONS WITH COMPLETE SOLUTIONS

USPS Window Clerk Retail 2023 TEST QUESTIONS WITH COMPLETE SOLUTIONS S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending - ANSWERS Actively attending (enhance listening) Need satisfaction selling - ANSWERS Based on the simple recognition that customers buy products to satisfy their needs Need - ANSWERS Desire to improve or accomplish something G.I.S.T - ANSWERS Greet Inquiring Suggest Thanking Retail customer experience (RCE) - ANSWERS Mystery shopper ????? Post office motto - ANSWERS Clean stocked and friendly everyday Image factors - ANSWERS Personal, professional, postal Postal validation imprints - ANSWERS PVI labels Postal retail unit - ANSWERS PRN Trigger words - ANSWERS Generates negative feelings and are less extensive in a conversation Calming words - ANSWERS Make feel relaxed and composed and are usually more effective in an interaction with another person Perception is - ANSWERS Reality Bank secrecy act (BSA) - ANSWERS Help identity money launderers Form 8105-A - ANSWERS Fraud transaction report. Cash transaction $3,000 or more Form 8105-B - ANSWERS Suspicious transactions report Self service kiosk - ANSWERS Provides 80% transactions normally handled by a retail employee Domestic claims types of services - ANSWERS Priority mail express Priority mail Insured mail Register mail COD Hazmat categories include - ANSWERS Flammable and combustible, corrosive and reactive toxic other common hazardous material and biological Publications 52 - ANSWERS used to regulate the mailing of hazmat What is one hazmat indicator? - ANSWERS Sound or sight of liquid Are cigarettes mailable to foreign countries? - ANSWERS Yes Commercial based pricing - ANSWERS Customer who ship a high volume of pricing PO boxes - ANSWERS Photo ID proof of address Bakers dozen - ANSWERS One free month for po box rental for customers that were with competitors Shipping services - ANSWERS Priority mail express Priority mail Parcel select Parcel return service Mailing service - ANSWERS First class Periodicals Standard mail Package service (media mail, library mail, bound printed matter, standard post) Extra Service Shipping services - ANSWERS Competes with other companies Registered mail can only be used with? - ANSWERS First class and priority mail Balloon price - ANSWERS Charged when a mail piece measures over 84 inches and weighs less than 20 pounds. Standard post and priority mail depending on destination and zone Oversize pricing - ANSWERS Measure over 108in but not more than 130in combined in length and girth (Standard post only) Dimensional weight pricing - ANSWERS anything more than one cubic foot only for zones 5-8 (Priority only) Priority mail - ANSWERS 1-3 days $50 insurance Standard is - ANSWERS Ground only Every door direct mail (EDDM) - ANSWERS 5,000 or fewer pieces must meet dimension of a flat must take to po of town that you want delivered to (No credit card payment only cash check or debit) must have ECRWSS if not don't accept (bundles of 50) shipping service - ANSWERS Products in which the postal service is competitive with other delivery company's One cubic foot - ANSWERS Dimensional weight pricing applies to priority mail packages shipped to zones 5-8 that have dimensions that exceed? What is an extra service for express mail - ANSWERS COD? What is label 11-HFPU - ANSWERS Used for shipments held for pick up at an identified location Fees for extra service may not be paid by? - ANSWERS Pre canceled stamps Which extra service provides protection in transit? - ANSWERS Insured & registered mail Which extra service provides protection in transit - ANSWERS ? Maximum for international money order - ANSWERS $700 Maximum for domestic money order - ANSWERS $1000 Label and form used for delivery confirmation - ANSWERS Label 314 & ps form 152 Bait money order - ANSWERS Used to aid the postal inspection service in postal burglary and robbery investigations How many bait money orders does each SSA get - ANSWERS 3 Who delivers the last mile - ANSWERS Usps Which website provides link to postal manuals handbooks and publications - ANSWERS Policy net Which directive is the official source of updates to postal policies and procedures - ANSWERS Postal bulletin Ps form 1000 - ANSWERS Insurance claim Name three criteria that classify a mail piece as anonymous - ANSWERS Over 13 oz, bears only stamps and not accepted by retail window Used for items such as live poultry and bees - ANSWERS Special handling Certificate of mail - ANSWERS Provides evidence of date of mailing 24 hour clock - ANSWERS The end to end process to insure that mail is collected processed and delivered in a timely manner (CTE) critical time entry Which resources provide information on mail hazardous material? - ANSWERS Publications 52 & DMM A completely ps form 1000 (domestic or international claims) - ANSWERS Mailed to the accounting service How long does a customer have to file an appeal of a denied domestic claim - ANSWERS 60 days The PACT act defines mailability of? - ANSWERS Smokeless tobacco and cigarettes Not an exception granted by the pact act - ANSWERS Puerto Rico and Guam Ps form 3813 - ANSWERS Used for items insured $200 or less