APCO FINAL EXAM QUESTIONS ALREADY GRADED A

APCO FINAL EXAM QUESTIONS ALREADY GRADED A T/F: The term "PSAP" stands for Public Safety Access Point. False T/F: Professionalism is defined by who you are, what you do, and how others perceive you. True T/F: Ethics involves an individual's personal, professional, and organization rules of conduct. True T/F: The three primary fields of public safety communications are law enforcement communications, fire service communications, and emergency management communications. False T/F: The term "vital statistics" defines the primary functions or tasks of public safety communications systems. True T/F: Computer-Aided Dispatch (CAD) systems, maps, and the Internet are examples of PSAP informational sources. True T/F: A policy is a guide to action and a procedure is a guide to thinking. False The operational relationship between telecommunicators, supervisors, and managers is defined by the PSAP's? Chain of Command The vital services of a public safety communications system are to provide the communications between the PSAP and? The public, agency personnel, other agencies, and support services A process for supplying supplemental personnel, equipment, or other resources to assist other agencies in time of need is referred to as? Mutual Aid T/F: Quality Assurance programs in the PSAP include actions taken to ensure that standards and procedures are met and followed. True T/F: A question that can't be answered "yes" or "no" is referred to as an open-ended question. True T/F: Because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part in handling public safety calls for service. False T/F: Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing. False T/F: An observation is based on assumptions and an inference is based on facts. False T/F: As part of customer service, callers expect to talk to a profes