the various ways businesses use social media, the topics covered will
include how businesses appeal to their audiences, grow via various
platforms as well as the many ways they can use it to promote their
services and products.
, Throughout the last decade, social media has
become one of the main tools for helping
businesses in many things and today it is very
unlikely, and illogical, for a business to not have a
presence on social media.
Here are some of the many ways in which social
media is used by businesses.
• To create a brand and image
• Product and service promotion
• Communication with customers
, • Customer service
• Links and external benefits
• Resolving queries and managing issues