TICO Practice 2023 QUESTIONS WITH CORRECT
ANSWERS
1. TICO is funded by
a. the Ontario government
b. consumers
c. Ontario registrants
d. the Canadian travel industry: c. Ontario registrants
2. TICO works with consumers to ensure that
a. they are aware of their rights under the Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents: a. they are aware of their
rights under the Travel Industry Act, 2002
3. TICO enhances industry professionalism in many ways,
including
a. offering courses to travel counsellors to enhance their skill
b. maintaining an informative and up-to-date website
c. encouraging consumers to consider a career in travel
d. working with end suppliers: b. maintaining an informative and up-to-date
website
4. The registration and inspection of travel businesses in
Ontario is conducted by
a. the federal government
b. International Air Transport Association (IATA)
c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO): d. the Travel Industry Council of
Ontario (TICO)
5. The Travel Industry Act, 2002 defines travel agent as
a. a person who owns and operates a travel service
b. a person who sells travel services provided by another person
c. a person who sells travel services to other travel agents and wholesalers
d. a person who conducts sightseeing tours: b. a person who sells travel services
provided by another person
6. The Travel Industry Compensation Fund applies to
a. Ontario consumers who purchase travel from any travel agency in Canada
b. Manitoba consumers who purchase travel from an Ontario travel agency
c. Manitoba consumers who purchase from a local agency that has a branch agency in
Ontario
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, TICO Practice 2023 QUESTIONS WITH CORRECT
ANSWERS
d. Ontario consumers who travel exclusively in Ontario: b. Manitoba con- sumers
who purchase travel from an Ontario travel agency
7. In cases where the Registrar issues a false advertising order
because a registrant's advertising violates the Act, when does the order take effect?
a. on the date the advertisement would next have appeared
b. immediately
c. one week after the order is issued
d. one month after the order is issued: b. immediately
8. ABC agency is promoting a resort on its website. It has
included an artist's drawing of the resort as part of the representation. Would TICO
approve of this?
a. no, because only photographs may be used in a
representation
b. yes, as long as the representation states that the drawing is fairly accurate
c. no, unless the date on which the drawing was made is included
d. yes, as long as the drawing is accurate and the representation states that the
drawing is not a photograph: d. yes, as long as the drawing is accurate and the
representation states that the drawing is not a photograph
9. When a travel agent publishes a price in a tour brochure or
similar representation, Ontario Regulation 26/05 demands that he or
she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST)
c. Harmonized Sales Tax (HST)
d. All taxes except PST, GST and HST: d. All taxes except PST, GST and HST
10. The statement included on the customer's invoice says that
price increases are permitted. The customer will have to pay more if the price is
increased by
a. 7% after the customer has paid in full
b. 5% before the customer has paid in full
c. 10% before the customer has paid in full
d. 8% before the customer has paid in full: b. 5% before the customer has paid in full
11. Joe Smith purchases travel services from ABC agency, which includes a scheduled
flight. Joe may be entitled to a full immediate refund or compara- ble alternative
travel services if the scheduled flight is delayed by
a. 12 hours
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, TICO Practice 2023 QUESTIONS WITH CORRECT
ANSWERS
b. 25 hours because of a severe snow storm
c. 25 hours
d. 12 hours because of safety considerations: c. 25 hours
12. Whose responsibility is it to check that a client's accommodation is going to be in
the same condition as when it was described to the client at the time of purchase?
a. client
b. Registrar
c. registrant
d. hotel supplying the accommodation: c. registrant
13. Which item takes precedence over other claims on the Travel
Industry Compensation Fund? Payments for
a. immediate departure
b. trip interruption
c. trip completion
d. a major event: c. trip completion
14. Joe Smith purchases a package tour from ABC agency that includes
a return economy flight. The airline end supplier
becomes bankrupt during Joe's trip and he is stranded at the destination. He
purchases a business class flight home and then makes a claim on the Compensation
Fund for his trip completion expenses. Will his trip comple- tion expense claim be
successful?
a. yes, because he was forced to make his own arrangements to get home as the
Director did not direct payments for trip completion
b. no, because trip completion expense claims may only be made
when a trip cannot be completed because travel services were not
provided as a result of the failure of a registrant
c. yes, because the Fund is primarily concerned with "trip
completion" and getting stranded Ontarians home
d. no, because he purchased a business class flight and he had to obtain services
comparable to those originally purchased (i.e. an economy flight): b. no, because trip
completion expense claims may only be made when a trip cannot be completed
because travel services were not provided as a result of the failure of a registrant
15. A consumer who wishes to make a standard claim on the
Compensation Fund for travel services paid for but not provided
must do so
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ANSWERS
1. TICO is funded by
a. the Ontario government
b. consumers
c. Ontario registrants
d. the Canadian travel industry: c. Ontario registrants
2. TICO works with consumers to ensure that
a. they are aware of their rights under the Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents: a. they are aware of their
rights under the Travel Industry Act, 2002
3. TICO enhances industry professionalism in many ways,
including
a. offering courses to travel counsellors to enhance their skill
b. maintaining an informative and up-to-date website
c. encouraging consumers to consider a career in travel
d. working with end suppliers: b. maintaining an informative and up-to-date
website
4. The registration and inspection of travel businesses in
Ontario is conducted by
a. the federal government
b. International Air Transport Association (IATA)
c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO): d. the Travel Industry Council of
Ontario (TICO)
5. The Travel Industry Act, 2002 defines travel agent as
a. a person who owns and operates a travel service
b. a person who sells travel services provided by another person
c. a person who sells travel services to other travel agents and wholesalers
d. a person who conducts sightseeing tours: b. a person who sells travel services
provided by another person
6. The Travel Industry Compensation Fund applies to
a. Ontario consumers who purchase travel from any travel agency in Canada
b. Manitoba consumers who purchase travel from an Ontario travel agency
c. Manitoba consumers who purchase from a local agency that has a branch agency in
Ontario
1/
, TICO Practice 2023 QUESTIONS WITH CORRECT
ANSWERS
d. Ontario consumers who travel exclusively in Ontario: b. Manitoba con- sumers
who purchase travel from an Ontario travel agency
7. In cases where the Registrar issues a false advertising order
because a registrant's advertising violates the Act, when does the order take effect?
a. on the date the advertisement would next have appeared
b. immediately
c. one week after the order is issued
d. one month after the order is issued: b. immediately
8. ABC agency is promoting a resort on its website. It has
included an artist's drawing of the resort as part of the representation. Would TICO
approve of this?
a. no, because only photographs may be used in a
representation
b. yes, as long as the representation states that the drawing is fairly accurate
c. no, unless the date on which the drawing was made is included
d. yes, as long as the drawing is accurate and the representation states that the
drawing is not a photograph: d. yes, as long as the drawing is accurate and the
representation states that the drawing is not a photograph
9. When a travel agent publishes a price in a tour brochure or
similar representation, Ontario Regulation 26/05 demands that he or
she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST)
c. Harmonized Sales Tax (HST)
d. All taxes except PST, GST and HST: d. All taxes except PST, GST and HST
10. The statement included on the customer's invoice says that
price increases are permitted. The customer will have to pay more if the price is
increased by
a. 7% after the customer has paid in full
b. 5% before the customer has paid in full
c. 10% before the customer has paid in full
d. 8% before the customer has paid in full: b. 5% before the customer has paid in full
11. Joe Smith purchases travel services from ABC agency, which includes a scheduled
flight. Joe may be entitled to a full immediate refund or compara- ble alternative
travel services if the scheduled flight is delayed by
a. 12 hours
2/
, TICO Practice 2023 QUESTIONS WITH CORRECT
ANSWERS
b. 25 hours because of a severe snow storm
c. 25 hours
d. 12 hours because of safety considerations: c. 25 hours
12. Whose responsibility is it to check that a client's accommodation is going to be in
the same condition as when it was described to the client at the time of purchase?
a. client
b. Registrar
c. registrant
d. hotel supplying the accommodation: c. registrant
13. Which item takes precedence over other claims on the Travel
Industry Compensation Fund? Payments for
a. immediate departure
b. trip interruption
c. trip completion
d. a major event: c. trip completion
14. Joe Smith purchases a package tour from ABC agency that includes
a return economy flight. The airline end supplier
becomes bankrupt during Joe's trip and he is stranded at the destination. He
purchases a business class flight home and then makes a claim on the Compensation
Fund for his trip completion expenses. Will his trip comple- tion expense claim be
successful?
a. yes, because he was forced to make his own arrangements to get home as the
Director did not direct payments for trip completion
b. no, because trip completion expense claims may only be made
when a trip cannot be completed because travel services were not
provided as a result of the failure of a registrant
c. yes, because the Fund is primarily concerned with "trip
completion" and getting stranded Ontarians home
d. no, because he purchased a business class flight and he had to obtain services
comparable to those originally purchased (i.e. an economy flight): b. no, because trip
completion expense claims may only be made when a trip cannot be completed
because travel services were not provided as a result of the failure of a registrant
15. A consumer who wishes to make a standard claim on the
Compensation Fund for travel services paid for but not provided
must do so
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