,Test Bank for
Operations Management,14e
Operations Management
Fourteenth Edition
Jay Heizer
Barry Render
Chuck Munson
,This work is protected by United States copyright laws and is provided
solely for the use of instructors in teaching their courses and assessing
student learning. Dissemination or sale of any part of this work (including
on the World Wide Web) will destroy the integrity of the work and is not
permitted. The work and materials from it should never be made available
to students except by instructors using the accompanying text in their
classes. All recipients of this work are expected to abide by these
restrictions and to honor the intended pedagogical purposes and the needs
of other instructors who rely on these materials.
Microsoft and/or its respective suppliers make no representations about the suitability of the information
contained in the documents and related graphics published as part of the services for any purpose. All such
documents and related graphics are provided “as is” without warranty of any kind. Microsoft and/or its
respective suppliers hereby disclaim all warranties and conditions with regard to this information, including
all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a
particular purpose, title and non-infringement. In no event shall Microsoft and/or its respective suppliers be
liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of
use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in
connection with the use or performance of information available from the services.
The documents and related graphics contained herein could include technical inaccuracies or typographical
errors. Changes are periodically added to the information herein. Microsoft and/or its respective suppliers
may make improvements and/or changes in the product(s) and/or the program(s) described herein at any
time. Partial screen shots may be viewed in full within the software version specified.
Microsoft® and Windows® are registered trademarks of the Microsoft Corporation in the U.S.A. and other
countries. This book is not sponsored or endorsed by or affiliated with the Microsoft Corporation.
Copyright © 2023 by Pearson Education, Inc. or its affiliates. All Rights Reserved. Manufactured in the
United States of America. This publication is protected by copyright, and permission should be obtained
from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise. For information
regarding permissions, request forms, and the appropriate contacts within the Pearson Education Global
Rights and Permissions department, please visit www.pearsoned.com/permissions/.
PEARSON, ALWAYS LEARNING, and MYLAB are exclusive trademarks owned by Pearson Education,
Inc. or its affiliates in the U.S. and/or other countries.
Unless otherwise indicated herein, any third-party trademarks, logos, or icons that may appear in this work
are the property of their respective owners, and any references to third-party trademarks, logos, icons, or
other trade dress are for demonstrative or descriptive purposes only. Such references are not intended to
imply any sponsorship, endorsement, authorization, or promotion of Pearson’s products by the owners of
such marks, or any relationship between the owner and Pearson Education, Inc., or its affiliates, authors,
licensees, or distributors.
, Operations Management, 14e (Heizer/Render/Munson)
Chapter 1 Operations and Productivity
Section 1 What Is Operations Management?
1) Some of the operations-related activities of Hard Rock Café include designing music
instruments and analyzing them for cost and labor requirements.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization
2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout
design efforts on attractiveness while paying little attention to efficiency.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization
3) All organizations, including service firms such as banks and hospitals, have a production
function.
Answer: TRUE
Diff: 2
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization
4) Operations management is the set of activities that creates value in the form of tangible goods,
and intangible outputs like services, by transforming inputs into outputs.
Answer: TRUE
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization
1
Copyright © 2023 Pearson Education, Inc.
Operations Management,14e
Operations Management
Fourteenth Edition
Jay Heizer
Barry Render
Chuck Munson
,This work is protected by United States copyright laws and is provided
solely for the use of instructors in teaching their courses and assessing
student learning. Dissemination or sale of any part of this work (including
on the World Wide Web) will destroy the integrity of the work and is not
permitted. The work and materials from it should never be made available
to students except by instructors using the accompanying text in their
classes. All recipients of this work are expected to abide by these
restrictions and to honor the intended pedagogical purposes and the needs
of other instructors who rely on these materials.
Microsoft and/or its respective suppliers make no representations about the suitability of the information
contained in the documents and related graphics published as part of the services for any purpose. All such
documents and related graphics are provided “as is” without warranty of any kind. Microsoft and/or its
respective suppliers hereby disclaim all warranties and conditions with regard to this information, including
all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a
particular purpose, title and non-infringement. In no event shall Microsoft and/or its respective suppliers be
liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of
use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in
connection with the use or performance of information available from the services.
The documents and related graphics contained herein could include technical inaccuracies or typographical
errors. Changes are periodically added to the information herein. Microsoft and/or its respective suppliers
may make improvements and/or changes in the product(s) and/or the program(s) described herein at any
time. Partial screen shots may be viewed in full within the software version specified.
Microsoft® and Windows® are registered trademarks of the Microsoft Corporation in the U.S.A. and other
countries. This book is not sponsored or endorsed by or affiliated with the Microsoft Corporation.
Copyright © 2023 by Pearson Education, Inc. or its affiliates. All Rights Reserved. Manufactured in the
United States of America. This publication is protected by copyright, and permission should be obtained
from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise. For information
regarding permissions, request forms, and the appropriate contacts within the Pearson Education Global
Rights and Permissions department, please visit www.pearsoned.com/permissions/.
PEARSON, ALWAYS LEARNING, and MYLAB are exclusive trademarks owned by Pearson Education,
Inc. or its affiliates in the U.S. and/or other countries.
Unless otherwise indicated herein, any third-party trademarks, logos, or icons that may appear in this work
are the property of their respective owners, and any references to third-party trademarks, logos, icons, or
other trade dress are for demonstrative or descriptive purposes only. Such references are not intended to
imply any sponsorship, endorsement, authorization, or promotion of Pearson’s products by the owners of
such marks, or any relationship between the owner and Pearson Education, Inc., or its affiliates, authors,
licensees, or distributors.
, Operations Management, 14e (Heizer/Render/Munson)
Chapter 1 Operations and Productivity
Section 1 What Is Operations Management?
1) Some of the operations-related activities of Hard Rock Café include designing music
instruments and analyzing them for cost and labor requirements.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization
2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout
design efforts on attractiveness while paying little attention to efficiency.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization
3) All organizations, including service firms such as banks and hospitals, have a production
function.
Answer: TRUE
Diff: 2
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization
4) Operations management is the set of activities that creates value in the form of tangible goods,
and intangible outputs like services, by transforming inputs into outputs.
Answer: TRUE
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization
1
Copyright © 2023 Pearson Education, Inc.
