Inhoudsopgave
Voorwoord.............................................................................................................................................5
Leeswijzer...............................................................................................................................................6
Hoofdstuk 1. Discover fase.....................................................................................................................8
Deskresearch......................................................................................................................................8
De doelgroep..........................................................................................................................................8
Richtlijn Gezinnen met meervoudige en complexe problemen..........................................................8
Belangrijkste kenmerken........................................................................................................................9
Problemen van psychosociale aard....................................................................................................9
Sociaal-economische problemen........................................................................................................9
Problemen met de hulpverlening.......................................................................................................9
Persona.................................................................................................................................................11
Persona.................................................................................................................................................13
‘Goed genoeg’ opvoederschap vanuit de richtlijn................................................................................14
‘Goed genoeg’ opvoederschap volgens X.............................................................................................16
Traject bij X...........................................................................................................................................18
Werkzaamheden X............................................................................................................................18
Onderwerp ontwerp gericht onderzoek...............................................................................................19
Opvallendheden...........................................................................................................................19
Conclusie deksresearch....................................................................................................................20
Tool.......................................................................................................................................................20
Fly on the wall......................................................................................................................................20
Methodologische reflectie................................................................................................................20
Tool.......................................................................................................................................................21
Observeert ieder persoon anders?.......................................................................................................21
Methodologische reflectie................................................................................................................21
Conclusie tool: “Observeert ieder persoon anders?”...................................................................21
Tool.......................................................................................................................................................22
Contextueel interview met medewerkers van X...................................................................................22
Tool.......................................................................................................................................................23
Thematic analysis.................................................................................................................................23
Methodologische reflectie............................................................................................................24
Tool.......................................................................................................................................................25
1
, Contextueel interview met cliënten.....................................................................................................25
Methodologische reflectie............................................................................................................26
Conclusie toegepaste tools...................................................................................................................26
Tool.......................................................................................................................................................27
Design challenge...................................................................................................................................27
Hoofdstuk 2. Define fase......................................................................................................................28
Deskresearch........................................................................................................................................28
Observeren...........................................................................................................................................28
Aantal verschillende soorten observaties.........................................................................................28
Verschillende observatietechnieken.................................................................................................30
Observeren binnen jeugdzorg..........................................................................................................30
Waarom gebruiken sommige jeugdzorg instellingen geen observatieschema’s?.........................31
Wat zegt de beroepscode voor professionals in sociaal werk over observeren?.........................32
Deskresearch........................................................................................................................................33
Rapporteren.........................................................................................................................................33
Welke verschillende soorten rapportages zijn er?............................................................................33
Wat zegt de beroepscode voor professionals in Social Work over rapporteren?.........................34
Tool.......................................................................................................................................................34
Medewerkers van X observeren...........................................................................................................35
Methodologische reflectie............................................................................................................35
Tool.......................................................................................................................................................36
Affinity map..........................................................................................................................................37
Tool.......................................................................................................................................................37
Thematic analysis.................................................................................................................................37
Thema’s........................................................................................................................................38
Methodologische reflectie............................................................................................................38
Conclusie uitgevoerde tools.................................................................................................................38
Hoofdstuk 3. Develop fase....................................................................................................................40
Deskresearch voor mogelijke prototypes.........................................................................................41
Systeemgerichte gezinscoaching......................................................................................................41
Soortgelijke onderzoeken over een observatieschema van een eetmoment.......................................43
Deskresearch observatieschema’s........................................................................................................45
Aansluiten bij de kwalitetiten van een sociaal werker..................................................................47
Conclusie deskresearch................................................................................................................47
Observatieplan.....................................................................................................................................48
Observatieschema opstellen voor de medewerkers van X...................................................................48
2
Voorwoord.............................................................................................................................................5
Leeswijzer...............................................................................................................................................6
Hoofdstuk 1. Discover fase.....................................................................................................................8
Deskresearch......................................................................................................................................8
De doelgroep..........................................................................................................................................8
Richtlijn Gezinnen met meervoudige en complexe problemen..........................................................8
Belangrijkste kenmerken........................................................................................................................9
Problemen van psychosociale aard....................................................................................................9
Sociaal-economische problemen........................................................................................................9
Problemen met de hulpverlening.......................................................................................................9
Persona.................................................................................................................................................11
Persona.................................................................................................................................................13
‘Goed genoeg’ opvoederschap vanuit de richtlijn................................................................................14
‘Goed genoeg’ opvoederschap volgens X.............................................................................................16
Traject bij X...........................................................................................................................................18
Werkzaamheden X............................................................................................................................18
Onderwerp ontwerp gericht onderzoek...............................................................................................19
Opvallendheden...........................................................................................................................19
Conclusie deksresearch....................................................................................................................20
Tool.......................................................................................................................................................20
Fly on the wall......................................................................................................................................20
Methodologische reflectie................................................................................................................20
Tool.......................................................................................................................................................21
Observeert ieder persoon anders?.......................................................................................................21
Methodologische reflectie................................................................................................................21
Conclusie tool: “Observeert ieder persoon anders?”...................................................................21
Tool.......................................................................................................................................................22
Contextueel interview met medewerkers van X...................................................................................22
Tool.......................................................................................................................................................23
Thematic analysis.................................................................................................................................23
Methodologische reflectie............................................................................................................24
Tool.......................................................................................................................................................25
1
, Contextueel interview met cliënten.....................................................................................................25
Methodologische reflectie............................................................................................................26
Conclusie toegepaste tools...................................................................................................................26
Tool.......................................................................................................................................................27
Design challenge...................................................................................................................................27
Hoofdstuk 2. Define fase......................................................................................................................28
Deskresearch........................................................................................................................................28
Observeren...........................................................................................................................................28
Aantal verschillende soorten observaties.........................................................................................28
Verschillende observatietechnieken.................................................................................................30
Observeren binnen jeugdzorg..........................................................................................................30
Waarom gebruiken sommige jeugdzorg instellingen geen observatieschema’s?.........................31
Wat zegt de beroepscode voor professionals in sociaal werk over observeren?.........................32
Deskresearch........................................................................................................................................33
Rapporteren.........................................................................................................................................33
Welke verschillende soorten rapportages zijn er?............................................................................33
Wat zegt de beroepscode voor professionals in Social Work over rapporteren?.........................34
Tool.......................................................................................................................................................34
Medewerkers van X observeren...........................................................................................................35
Methodologische reflectie............................................................................................................35
Tool.......................................................................................................................................................36
Affinity map..........................................................................................................................................37
Tool.......................................................................................................................................................37
Thematic analysis.................................................................................................................................37
Thema’s........................................................................................................................................38
Methodologische reflectie............................................................................................................38
Conclusie uitgevoerde tools.................................................................................................................38
Hoofdstuk 3. Develop fase....................................................................................................................40
Deskresearch voor mogelijke prototypes.........................................................................................41
Systeemgerichte gezinscoaching......................................................................................................41
Soortgelijke onderzoeken over een observatieschema van een eetmoment.......................................43
Deskresearch observatieschema’s........................................................................................................45
Aansluiten bij de kwalitetiten van een sociaal werker..................................................................47
Conclusie deskresearch................................................................................................................47
Observatieplan.....................................................................................................................................48
Observatieschema opstellen voor de medewerkers van X...................................................................48
2
