Devoted Health Agent Certification
Test 2023 (Q&A)
What type of events must an agent report to UnitedHealthcare? ✔️Ans -
Only the marketing/sales events, both formal and informal. (WRONG)
While using LEAN to complete an enrollment application with a consumer,
Agent Jeff learns the consumer does not have an email address. What should
Jeff do? ✔️Ans -Leave any field requesting a consumer email address
blank.
Which election period occurs from October 15 to December 7? ✔️Ans -
AEP Annual Election Period
Agent Kim is conducting an event that has been advertised as educational.
Which activities are permitted at an educational event? ✔️Ans -Displaying
and distributing business cards and lead cards, scheduling one-on-one
marketing appointments, and obtaining scope of appointment forms.
Kira has scheduled an appointment and obtained a Scope of Appointment
(SOA) form to discuss Medicare Advantage Plans with a consumer. When she
arrives at the appointment, a friend of the consumer who is Medicare-eligible
is present to hear your presentation. What should Kira do? ✔️Ans -Before
Kira can start the appointment with both consumers, she must ask the
consumer's friend to complete an SOA.
Educational events allow for which of the following to occur? ✔️Ans -
Provide objective information about the Medicare program and/or health
improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose notices that the
presented MA Plan has a Star Rating of 2 stars? ✔️Ans -Erin should tell
Mrs. Rose that the plan has received a "Below Average" rating.
Agent Bryan wants to grow his book of business. Which of the following lead
generating activities is NOT compliant? ✔️Ans -At each appointment he
Test 2023 (Q&A)
What type of events must an agent report to UnitedHealthcare? ✔️Ans -
Only the marketing/sales events, both formal and informal. (WRONG)
While using LEAN to complete an enrollment application with a consumer,
Agent Jeff learns the consumer does not have an email address. What should
Jeff do? ✔️Ans -Leave any field requesting a consumer email address
blank.
Which election period occurs from October 15 to December 7? ✔️Ans -
AEP Annual Election Period
Agent Kim is conducting an event that has been advertised as educational.
Which activities are permitted at an educational event? ✔️Ans -Displaying
and distributing business cards and lead cards, scheduling one-on-one
marketing appointments, and obtaining scope of appointment forms.
Kira has scheduled an appointment and obtained a Scope of Appointment
(SOA) form to discuss Medicare Advantage Plans with a consumer. When she
arrives at the appointment, a friend of the consumer who is Medicare-eligible
is present to hear your presentation. What should Kira do? ✔️Ans -Before
Kira can start the appointment with both consumers, she must ask the
consumer's friend to complete an SOA.
Educational events allow for which of the following to occur? ✔️Ans -
Provide objective information about the Medicare program and/or health
improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose notices that the
presented MA Plan has a Star Rating of 2 stars? ✔️Ans -Erin should tell
Mrs. Rose that the plan has received a "Below Average" rating.
Agent Bryan wants to grow his book of business. Which of the following lead
generating activities is NOT compliant? ✔️Ans -At each appointment he
