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Unit 13 P3 Job description

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Apologise for the late upload, I achieved DISTINCTION in all my units

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Unit

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Uploaded on
November 10, 2016
Number of pages
2
Written in
2015/2016
Type
Essay
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Unknown
Grade
D*d*d*

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Job title: Floor Manager

Reporting to: Store Manager

Salary: 50,000-60,000

Hours: Minimum 40 Hours a week

Location: London, E15 1XA

Reporting to the Store Manager, you will be responsible for the general running of the
floor. You will ensure that sales targets are achieved and customer service is at its highest
level. You will be responsible for leading and motivating your team and maintaining an
active and pleasant atmosphere in the store at all times.


Key responsibilities & duties

Your key responsibilities and duties are:

·To ensure and provide an excellent level of customer service in the store

·To ensure the team possesses good product knowledge and is aware of the key
performance indicators

·To be familiar with and offer services according to the needs of customers in order to
maximise sales

·To organise and distribute tasks and positions to each member of the team

·To ensure that sales targets are implemented, achieved and exceeded in store

·To prioritise customer service above all other tasks

·To communicate actively with the team and pass on any information that may affect sales

·To coach each employee in their training and development, leading by example

We are looking for a very dynamic and enthusiastic individual who is passionate about
people and who thrives on dynamic environments. You are target-oriented, you know how
to keep your team motivated and how to communicate at all levels. You have the ability to
adapt to changes, prioritise and to motivate the team to work for the common goal of the
store.

If you like sharing responsibility, developing both professionally and personally, and want
to grow in a dynamic food retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within McDonalds.

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