APCO graded A+ already passed 2023

APCO graded A+ already passed 2023Procedure - correct answer A guide to action Policy - correct answer A guide to thinking Diligence, respect and consideration - correct answer Good customer service means treating callers with Paraphrasing - correct answer Briefly restating the main points of a sender's message in your own words Reflective Feeling - correct answer The technique of repeating the emotion or sentiment of the sender Facts - correct answer The best way to avoid relying on memory is to record all Constant Repatition - correct answer When a caller is hysterical, the best calming technique Location - correct answer If a call for service is received via a PBX line, you must obtain Internet - correct answer VoIP allows the caller to make telephone calls via Cell Phone - correct answer GPS satellites provide location information based off the current location of Number and Cell Site - correct answer E911 wireless Phase I provides the call taker with Number, cell site and latitude/longitude - correct answer E911 wireless Phase II provides the call taker with Open Line - correct answer A call should be considered a potential TTY call when there is a Logging Recorder - correct answer Can provide to be very useful tools in the quality assurance/quality improvement process. Echoing - correct answer Procedure that requires that important parts of a radio broadcast be repeated to ensure the message is received correctly Eliminate Confusion - correct answer During radio broadcasts, the phonetic alphabet is used to They will never kill themselves - correct answer What is the biggest myth about suicide callers? On scene - correct answer The incident command post is the location of incident command