AMZL Exam 2023 with complete solutions

What are the differences between engagement and managmeent actions? - Answer- Engagement is more emotional, management is more logic based. What is the purpose of the DSP roundtable and how often should they occur? - Answer- To keep DSP informed about company changes; should occur biweekly What contents should be apart of a Stand-up meeting? - Answer- -safety tip -success story -standard work tip -quality tip -volume plan for the day -high level productivity results from previous day -site announcements -safety stretches What are some misses that can impact SSP sort compliance? - Answer- -poor process -rolled volume -poor area readiness -staffing issues -improper problem solves -DNC not corrected What is the importance of labor planning? - Answer- To ensure staffing meets volume needs How often are labor plans created? - Answer- 21 days, 7 days, day prior, day of Labor Planning Equation - Answer- volume/(headcount*shiftlength)=PPH What are the inputs for Next day labor plan? - Answer- ATROPS, SLOPE, LMCP, SPT What is the unloader/waterspider responsible for? - Answer- feeding the line loader Where can you find information on trucks? - Answer- Station command center Where do benchmark rates come from? - Answer- top 20% of delivery station performances When does the DCAP have to be run in relation to heat map? - Answer- Prior What is the purpose of flow meetings? - Answer- To discuss potential problems on the floor How often do flow meetings occur? - Answer- 4 times within first hour (every 15 minutes); at least once per hour after that What does it mean to run a balanced sort? - Answer- making sure it's not flowing too fast or too slow How do you identify an imbalanced sort? - Answer- visually What are signs a sort is flowing too fast? - Answer- packages on the floor; missorts; etc. What are signs a sort is flowing too slow? - Answer- idle stowers; empty buffers; didn't meet benchmark What is FSAF? - Answer- First scan attempt failed What is FPH/FPM? - Answer- flow per minute/flow per hour What are the types of dynamic sort? - Answer- Adhoc, same day, RTS What causes the need for dynamic sort? - Answer- didn't complete in CIT, sameday, undelivered packages What are the various type of shipments that can be dynamically planned? - Answer- RTS, dropped DSP routes, left behinds What does cluster transfer do? - Answer- Changes a shipment manifest route code so it can be picked up for routing What is our delivery time frame? - Answer- promised packages by 9pm, keep delivering until 10 What is the same day attempted formula and what is the benchmark? - Answer- Same day attempted/total sameday;99.4% What % are the training routes during COVID? - Answer- 55%, 75% What tools are utilized for dispatch capacity planning? - Answer- LMCP, Siphon, Route Commitments, Perfect Mile How to calculate last mile cost per package? - Answer- labor cost/total packages What does routing accomplish? - Answer- Uses package locations and labor availability to generate the most efficient route What is a service type? - Answer- Classification of type of route type What is stem time? - Answer- Time from dispatch to service area What are on zone time/hours? - Answer- travel between stops What is service time? - Answer- when packages are actually getting delivered What is transit time? - Answer- total time driving What is a DSP 1.0? - Answer- large DSP that