TICO GlOSSARY Test Questions With Complete Solution

TICO GlOSSARY Test Questions With Complete Solution Act - A law that describes a particular set of rules. Travel Industry Act 2002 - sets down the rules under which travel retailers and wholesalers must operate in Ontario. This act give the government power to make a law without further legislation. Ontario Regulation 26/05 - sets out the procedural rules (requirements) for registration and outlines registration procedures. Travel Agent/Travel Retailer/Travel Agency/website - A person who sells, to consumers, travel services provided by another person. May also refer to a business not an individual (sole proprietor). Travel Wholesaler - A person who acquires rights to travel services for the purpose of resale to a travel retailer or who carries on the business of dealing with travel retailers or travel wholesalers for the sale of travel services provided by another person. Travel Counsellor - An individual who must be in the employment of or under contract for a travel retailer for the purpose of selling to customers on behalf of the travel retailer. They must complete and pass the Travel Counsellor exam. Outside Sales Representative - A Travel Counsellor who works from a location other than the registered office of a travel retailer. However, all sales must be processed through the registered travel retailer, either in person or electronically. Must be either an employee or contractor of the company. An outside sales representative is bound by the act and regulation in the same way as any other seller of travel services. They must have a written contract with a registrant. Registrant - Travel Retailer or Travel Wholesaler (or both) who is registered as such under the Travel Industry Act, 2002. Non-Registrant - An organization, company or individual that sells or supplies travel services but is not registered in Ontario. Examples of Non Registrants - Travel Wholesalers and travel retailers not located in Ontario. Companies that sell to clients in Ontario by means of advertising, the internet or toll free phone line, but whose home base/ call-center is not registered in Ontario. End Suppliers (airlines,hotels, rail services, cruise lines) that may or may not be located in Ontario, anyone who is operating in Ontario illegally. TICO - The Travel Industry Council of Ontario: a self managed, not for profit corporation, responsible for administration and enforcement of the Ontario Travel Industry Act,2002 and Ontario Regulation 26/05 on behalf of the Ontario Government. Registrar - The TICO Board of Directors appoints a Registrar to carry out its administrative and regulatory functions. What does the Registrar do? - Supervises the administration of the Act and Regulation, including registration procedures (changes/renewals),financial procedures, advertising and site inspections, complaints, discipline, and the Compensation Fund (claims and appeals). Can the registrar also be the statutory director? - No, however the board of directors may appoint up to a maximum of 2 Deputy Registrars. A deputy Registrar shall perform such duties as are assigned by the Registrar and shall act as the Registrar in the Registrar's absence. License Appeal Tribunal - (LAT) is an independant adjudicative tribunal created under the License Appeal act,1999 to hear appeals and render decisions respecting compensation claims and licensing activities regulated by various administrative agencies, including TICO. The LAT also hears appeals with respect to decisions made by TICO's Board of Directors regarding claims against the Ontario Travel Industry Compensation Fund. On what date was The Ontario Travel Industry Act passed? - 1974, and has been revised several times since then to reflect changes in the travel industry. How does the act protect consumers? - - requiring all travel agencies / websites and travel wholesalers operating in Ontario to be registered to conduct business. - ensuring that minimum financial requirements are met by travel agencies/websites and travel wholesalers -provide compensation for consumers who do not receive the travel services for which they paid, because of the bankruptcy or insolvency of either a registrant or an airline or cruise line end supplier; - making all travel agencies/websites and travel wholesalers responsible for truth in their advertising and all - in pricing and - requiring travel counsellors to be supervised by people who, in the Registrar's opinion, have travel expertise and experience. Since what date have The Act and Regulation been administered by TICO? - Since 1997. Who has the authority to make legislative and regulatory changes? - The Ontario Government.