CPRP Exam 5 Questions with 100% correct Answers

What does CPRP stand for? - Answer- Certified Park and Recreation Professional What are the 5 categories that compose the CPRP exam? - Answer- Communication, Finance, Human Resources, Operations, Programming How many questions are on the CPRP exam? - Answer- 125 _______ are the underlying reasons people participate in the parks and recreation services, and they include; exercise, relaxation, stress reduction, socialization... - Answer- Benefits _______ benefits are experienced by those who directly participate in an activity. - Answer- Individual _______ benefits are to the betterment of the community at large, regardless of whether a particular person uses the services or not. - Answer- Community In terms of community benefits, _______ and ________ provide the most community-wide benefits, followed by facilities and programs. - Answer- Parks and Natural areas What are the 3 pillars of NRPA? - Answer- Conservation, Health and Wellness, and social equity ________ is the process of establishing and maintaining a positive image of the agency in the minds of the community. - Answer- Positioning A _________ is formed to support parks and recreation agencies through activities such as fundraising, providing volunteers, working on projects and supporting the agency in achieving mission and goals. - Answer- Friends Group Most friends groups are established as a _______ - Answer- 501 (c) 3 _________ are held to inform the public of specific items or changes, used to consult the public on issues or to garner reaction to items such as policy changes. - Answer- Public Meetings Public meetings are usually facilitated by whom? - Answer- CEO ________ are a small but representative group of patrons that are assembled and asked various questions about a topic. Generally facilitator is not affiliated with the agency. - Answer- Focus Groups A ________ is formed to provide valuable feedback and direction, can be charged with investigating specific issue or problem and to provide a report for public consumption. - Answer- Citizen Advisory Group A ________places the decision of a given issue directly in the hands of a voter. - Answer- Referendum The ________ of the organization is an ideal image of what the organization will look like in the future. - Answer- Vision The ________ statement answers who the customers are, what services are provided, how services will be provided. Basically is a fundamental purpose statement depicting what the agency does. - Answer- Mission ________ are defined as two or more stakeholders working together to solve a set of problems that neither can solve alone. - Answer- Collaboration An ________ requires a high level of commitment between organizations, as well as the sharing of authority and decision making. A good example is two neighboring parks and recreation departments planning and implementing a major event together. - Answer- Alliance A ________ is formed when two or more partners come together to create an entirely new entity. - Answer- Partnership A ________ is a set of actual and/or potential buyers of a product who have similar characteristics and are willing and able to spend money or exchange other resources to obtain a product. Current buyers represent actual demand. - Answer- Market The ________ encompases the 4 Ps: product, price, place, and promotion. - Answer- Marketing Mix ________ is the process of subdividing a larger heterogeneous market into small homogeneous markets that are more similar in the media they are exposed to, their product wants, and how they will respond to the Marketing Mix. - Answer- Marketing Segmentation. What are the 4 ways a market can be segmented? - Answer- Demographics, Geography, Psychographics, Behaviors Once a market is segmented ________ are those markets that the agency chooses to concentrate on for a particular product. - Answer- Target Markets A ________ approach selects one or two distinct market segments and focuses other marketing efforts specifically on these markets. - Answer- Concentrated marketing ________ is the process whereby the agency creates an image in the mind of consumers as to who it is. - Answer- Branding Can you lobby for members of congress and congressional staff, committees, state legislators...? - Answer- No, only as a concerned citizen representing your own views. A ________ is composed of: Executive Summary Situational Analysis Customer Analysis Marketing and Branding Goals Implementation - Answer- Marketing Plan Which of the following are considered tobe more beneficial to the individual than the community? a) Programs b) Facilities c) Parks d) Natural Areas - Answer- programs The agency wants to change the image consumers have of it, what is this called? a) marketing b) segmenting c) repositioning d) branding - Answer- repositioning Which type of statement answers who the customers are, what services are provided by the agency, and how services will be provided? a) mission statement b) vision statement c) organizational philosophy d) objective - Answer- mission statement Which of the following is true about public meetings? a) the ceo should facilitate the meetings and show leadership b) choose a skilled facilitator to avoid dominance by one group. c) have an open agenda so the conversation can flow as needed d) limited to a small number of people to get in-depth information - Answer- choose skilled facilitator to avoid dominance by one group When community members write letters to newspapers, contact political representatives, and organize community meetings on behalf of the local parks and recreation agency, they are most likely: a) building the agency brand b) advocating for the agency c) repositioning the agency within the community d) establishing alliances - Answer- advocating for the agency ________ are detailed work requests that were completed, those still pending and those scheduled to be completed over a specified time frame. These reports show work flow, productivity and repairs made. - Answer- Maintenance Reports ________ in facilities show facility use patterns and can be conducted from a daily basis to an hourly basis. These figures demonstrate to what capacity the facility is actually being used. - Answer- Room Counts A ________ is an agreement that the agency will pay for goods and services ordered. - Answer- Purchase Orders These types of purchase orders are used to consolidate small, continuous purchases. - Answer- Blanket Purchase Orders ________ are issued for a one time delivery for a specific good or services. - Answer- Standard Purchase Order A________ works like a personal credit card, has a limit on spending, designated for a specific account and is used at a particular business. Additionally, at the end of the month, a detailed billing statement is issued. - Answer- P-Card/ Purchase Card A ________ is similar to a purchase card, but can carry over a balance and typically has a higher monthly fee. - Answer- Credit Card ________ is actual cash kept on hand for small purchases that do not warrant a purchase order or the use of other methods of payment. - Answer- Petty Cash ________ come from state and federal government programs as well as private foundations. - Answer- Grants ________ is the minimum and maximum enrollment for a program or the projected number of participants at an event or a facility. - Answer- Demand ________ are those that do not change with the number of participants and remain constant for the duration of ta program. - Answer- Fixed Costs ________ are a result of conducting a specific program. If the program did not take place, the costs would not be incurred. - Answer- Direct Fixed Costs ________ are often referred to as overhead costs. These costs are incurred by the agency and are necessary for operation, but they are not directly traceable to a specific program. - Answer- Indirect Fixed Costs _______ are the costs that change by volume but not by individual participants. - Answer- Changing Fixed Costs ________ are those costs that result from the actual operation of the program and charge directly and proportionately to the number of people enrolled. - Answer- Variable Costs ________ means that agencies charge different prices for the same activity based on the desirability of the facility used, its location, prime vs. non prime time hours of service... - Answer- Differential Pricing The ________ will most likely be established annual as part of the budget planning process. - Answer- Fee Schedule ________ income generated by taxes. - Answer- Compulsory Income ________ is a tax assessed on land and anything built or growing on it. - Answer- Real Property Tax In terms of Mills, $1 = ? - Answer- 1,000 Mills ________ are taxes on tangible property such as cars and furniture. - Answer- Personal Property Tax ________ is a tax assessed on tangible goods. - Answer- Sales Tax ________ is a tax assessed on specific goods and services such as hotel-motel taxes, car rental, "sin" taxes on cigarettes... - Answer- Excise Tax ________ a source of income that comes from a business in contract with for a service that will pay a percentage of their gross revenue to the agency and might also pay an annual fee for their contract privilege. - Answer- Contractual Receipts _______ is derived from interest gained from investing agency funds into investment instruments such as money markets, stocks and mutual funds. Some agencies will set up designated accounts such as endowments from donations or bequests, and use the interest from the accounts to fund special projects. - Answer- Investment Income ________ is the percentage that the program will be either subsidized, break even, or make a profit. - Answer- Cost-Recovery Rate A ________ is any organizational unit that is administered by a staff person who is responsible for the activities of that unit, including it's budget. - Answer- Cost-Control Center A ________ is a report of allocated and expended monies. - Answer- Budget Statement means to restore - Answer- reconcile ________ are statements that demonstrate the profitability of the facility or cost center during a period of time such as a month, quarter or fiscal year. Includes revenues, expenses and net income on statement. - Answer- Income Statement ________ is a statement that also examines revenues and expenditures but mainly depicts whether ________ is positive or negative. - Answer- cash flow statment ________ are sometimes called statements of financial position and represent the accounting equation: Assets = Liabilities + Equity. This shows the agency what it actually owns and what it owes to others. - Answer- Balance Sheet ________ is a financial analysis technique that can be used to determine sources and amounts of revenue necessary for various participation levels. Can help determine loss, break-even and contribution margins. - Answer- Break-even analysis Which financial statement shows the total revenues and expenditures for the month, quarter or fiscal year? Its purpose is to demonstrate the profitability of the agency or cost center. a) balance sheet b) income statement c) cash flow statement d) break even analysis - Answer- income statement A grant would be a good source of funding for which of the following projects? a) trail construction b) after school program c) facility maintenance d) new staff member - Answer- trail construction You have a break even point of $20. What is the cost of the program subsidized at 100% a) $40 b) $20 c) $10 d) $0 - Answer- $20 Which of the following is negotiated contract for goods and services with a vendor, which details what they will do and at what cost? a) invitation for bid b) quote c) request for proposal d) sealed bid - Answer- request for proposal the __________ process requires the park and recreation professional to gather data in a formal and systematic method about what people do in their jobs. - Answer- job analysis a ________ analysis allows the park and recreation professional to go hands on and perform the actual job being examined. Through this experiential process, the responsibilities associated with the job title are identified. - Answer- job performance the results of a job analysis are often the foundation of the __________ - Answer- job description ________ refers to a group of positions that are identical with respect to their major or significant tasks and can be adequately addressed by a single (job) analysis. - Answer- job ________ represents the set of domains and tasks performed by an individual in the park and recreation agency. - Answer- position ________ serve as the primary areas of responsibility for the job. - Answer- Domain ________ represent the specific work activity performed on the job by one staff within a limited time period. - Answer- Tasks