Principles of Business and Finance Final Exam Review 2023 Latest Update

Principles of Business and Finance Final Exam Review 2023 Latest Update All calls coming into a business should end as pleasantly as possible in order to: - ANSWER Leave a GOOD last IMPRESSION with callers When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong? - ANSWER She GAVE OUT a guest's room number Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?[ - ANSWER COLLABORATOR When Steven asks questions in an open minded way, he avoids: - ANSWER ATTACKING someone else's idea In order to be understood on the telephone, a business's employees should always: - ANSWER ENUNCIATE clearly In history class, Dr. Smith is going over a timeline of the events that led up to World War 2. Which note taking strategy would work best?[ - ANSWER CHARTING When organizing information to present in a business report, it is effective to - ANSWER Develop a OUTLINE Which is a formatting characteristic of a full-block business letter? - ANSWER No paragraph indents The project manager sent a memo to her/his team outlining the project goals and task items to achieve the goals. Which aspect of business written communication is being used?] - ANSWER Result oriented When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication? - ANSWER Written Which is a characteristic of good customer service?] - ANSWER Offering quality service One way for businesses to obtain needed information efficiently is to:] - ANSWER Access a database