Lewicki, Bruce Barry, David M. Saunders
Chapter 01
1. People all the time.
negotiate
2. The term is used to describe the competitive, win-lose situations such as
haggling over price that happens at yard sale, flea market, or used car lot.
bargaining
Lewicki - Chapter 01 #2
3. Negotiating parties always negotiate by .
choice
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4. There are times when you should negotiate.
not
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5. Successful negotiation involves the management of _ (e.g., the price or the terms
of agreement) and also the resolution of .
tangibles; intangibles
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, 6. Independent parties are able to meet their own without the help and assistance
of others.
needs
Lewicki - Chapter 01 #6
7. The mix of convergent and conflicting goals characterizes many relationships.
interdependent
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8. The of people's goals, and the of the situation in which they are
going to negotiate, strongly shapes negotiation processes and outcomes.
interdependence; structure
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9. Whether you should or should not agree on something in a negotiation depends entirely upon
the attractiveness to you of the best available .
alternative
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10. When parties are interdependent, they have to find a way to their differences.
resolve
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, 11. Negotiation is a that transforms over time.
process
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12. Negotiations often begin with statements of opening .
positions
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13. When one party accepts a change in his or her position, a has been made.
concession
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14. Two of the dilemmas in mutual adjustment that all negotiators face are the dilemma of
and the dilemma of .
honesty; trust
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15. Most actual negotiations are a combination of claiming and value processes.
creating
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, 16. is analyzed as it affects the ability of the group to make decisions,
work productively, resolve its differences, and continue to achieve its goals effectively.
Intragroup conflict
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17. Most people initially believe that is always bad or dysfunctional.
conflict
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18. The objective is not to eliminate conflict but to learn how to manage it to control the
elements while enjoying the productive aspects.
destructive
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19. The two-dimensional framework called the postulates
that people in conflict have two independent types of concern.
dual concerns model
Lewicki - Chapter 01 #19
20. Parties who employ the strategy maintain their own aspirations and try to
persuade the other party to yield.
contending
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