What are the core values of NCPI? - Correct AnswersSafety, security, care, and
welfare
What are the four crisis development levels and the staff approach? - Correct
Answers1) anxiety —> supportive
2) defensive —> directive
3) risk behavior —> physical intervention
4) tension reduction —> therapeutical rapport
What are the 3 reasons for using the supportive stance? - Correct Answers1)
communicate respect
2) non threatening
3) maintain safety
What are the 5 steps in the verbal escalation continuum? (Kite graph) - Correct
Answers1) questioning
2) refusal
3) release
4) intimidation
5) tension reduction
(Quick red robots in tuxedos)
What is the purpose of the decision making matrix? - Correct AnswersUnderstand
the level of risk in a situation alongside the severity and likelihood
Who does the COPING model effect? - Correct AnswersThe individual and staff
CPI Crisis Development Model - Correct AnswersCrisis development/behavior
levels vs staff attitudes/approaches
Crisis development/behavior levels - Correct Answers1. Anxiety 2. Defensive 3.
Risk Behavior 4. Tension Reduction