CPI Certification Test Questions and Answers,100% CORRECT

CPI Certification Test Questions and Answers 4 Behavior Levels - Correct Answers1. Anxiety 2.Defensive 3. Acting Out Person 4. Tension Reduction Staff Attitude and Approach to Anxiety - Correct AnswersBe Supportive an emphatic non-judgemental attempt to alleviate anxiety Staff Attitude and Approach to Defensive - Correct Answersdirective-attempt to control the situation and begin to set limits Staff Attitude and Approach Acting Out Person - Correct Answersnon-violent physical crisis intervention Staff Attitudes for Tension Reduction - Correct Answerstherapeutic rapport decrease in energy regaining of rationality integrated Experience - Correct Answerswe can set the tone for whether or not the behavior escalates or de-escalates non-verbal-proxemics (personal space) - Correct Answersarea surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity. kinesics (body language) - Correct Answersnon-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand (stance) hands 3 reasons for using the CPI supportive stance - Correct Answerssafety less threatening communicates respect components of the communication pyramid - Correct Answersverbal communication, para verbal coomunication, and non-verbal communication what is paraverbal communication - Correct Answershow we say what we say three components of paraverbal communication - Correct Answerstone volume cadence total voice control what is the verbal escalation continuum? - Correct Answersthe kite 1. Questioning 2. Refusal 3. Release 4. Intimidation 5. Tension-Reduction what is questioning - Correct Answersinformation-seeking what is an intervention for questioning - Correct Answersgive a rational response redirect what is refusal? - Correct Answersnon-compliance what is an intervention for refusal - Correct Answersset limits give options what is release - Correct Answershigh energy outburst intervention for release - Correct Answerslet it happen isolate the situation what is intimidation - Correct Answersverbal or non verbal threats intervention for intimidation - Correct Answerstake it seriously get help document what is tension reduction - Correct Answersdecreased energy and regaining rationality what is an intervention for tension reduction - Correct Answerstherapeutic rapport 3 keys to setting limits - Correct Answers1. keep it simple 2. reasonable 3. enforceable what is empathetic listening - Correct Answersactive process to discern what a person is really saying 5 things to do during active listening - Correct Answers1. give un-divided attention 2. be non-judemental 3. listen for feelings for silence 5. restate to clarify what are precipating factors - Correct Answersthe internalor external causes for behavior over which staff has little or no control rational detachment - Correct Answersthe ability to stay in control of our own behavior and not take the student's behavior personally intergrated experience - Correct Answersthe concept that attitudes and behaviors of staff impact and influence the attitudes and bahaviors of students and vice versa 3 unproductive reactions to fear and anxiety - Correct Answers1. freezing 2. over-reacting 2. responding inappropriately 3 productive responses to fear and anxiety - Correct Answers1. increase in speed & strength 2. increase in sensory acuity 3. decrease in reaction time definition of a strike - Correct Answersa weapon coming into contact with a target examples of strikes - Correct Answerskicking punching throwing definition of grab - Correct Answersan attempt to control or damage part of one's body examples of grabs - Correct Answersbiting scratching hair pulling principles of personal safety regarding strikes (name two) - Correct Answers1. block or deflect 2. move the targey principles of personal safety regarding grabs. Name 2 - Correct Answers1. gain physiological advantage 2. gain psychological advantage Name the 3 control dynamics - Correct Answers1. reduce upper body strength by conrolling arms as weapons 2. reduce lower body strength by managing the back incline 3. reduce mobility by close body contact what should you consider when putting together a crisis team? - Correct Answers-2 to 5 people per acting out person consider how your team is called consider the physical location of your team consider who will be on the team Name 3 reasons to use a team instead of solo intervention - Correct Answers1. safety 2. professionalism 3. litigation three characteristics of team leader - Correct Answers1. 1st person on the scene 2. confident and competent best rapport with client Name the team leader duties - Correct Answers1. assess the situation 2. plan the intervention 3. direct the team 4. communicate with the client Auxiliary Team Member Duties - Correct AnswersC-A-R-E 1. Check for the safety of the environment 2. Address safety issues 3. Recogize if the intervention needs to be changed 4. Engage and support what is the CPI COPING Model (strategy for therapeutic rapport) - Correct AnswersC-control physically and emotionally O-orient to the facts/ non-judgemental P-pattern-triggers and trends I-investigate alternatives/provide resources N-negotiate the contract or changes G-give support and responsibility 3 steps for facilitating through lecture - Correct Answers1. term 2. definition 3. example ( mine and participants) 3 steps for facilitating through activities - Correct Answers1. demonstrate/describe 2. participate/practice 3. explain/expand ways to respond to participants questions - Correct Answersredirect deflect give a rational response parking lot ways to maintain safety during training - Correct Answersfollowing due care guidelines training room considerations-enough space, safe, discuss personal injuries practicing of physicals why do we use non violent crisis intervention - Correct Answersto promote the care, welfare, safety, and security of all of our students