Crisis Development /Behavior Levels - Correct Answers1. Anxiety
2. Defensive
3. Risk behavior
4. Tension reduction
Staff Attitudes/Approaches - Correct Answers1. Supportive
2. Directive
3. Physical intervention
4. Therapeutic rapport
Facilitation Formula - Declarative Knowledge - Correct AnswersKnowing WHAT
Term -> Definition -> Examples
Facilitation Formula - Procedural Knowledge - Correct AnswersKnowing HOW
Demonstrate/describe -> Participate/practice -> Explain/expand
Aggression - Correct AnswersBehavior that is characterized by vigorous, intense,
or hostile actions.
Violence - Correct AnswersAny behavior where force is used to injure or abuse
another person, usually intending to cause injury.
Core Values - Correct AnswersCare, Welfare, Safety, and Security
Crisis Development Model - Correct Answers4 Crisis Development/Behavior
Levels
4 Staff Attitudes/Approaches
Responsibilities After a Crisis Event - Correct AnswersRecording and reporting;
ensuring ll involved are alright
What is the value of learning the four levels and corresponding staff attitudes? -
Correct AnswersHelps you intervene early and appropriately.
Helps you avoid overreacting and underreacting.
, Helps you avert crisis.
Verbal Escalation Continuum - Correct AnswersQuestioning
Refusal
Release
Intimidation
Tension Reduction
Three reasons you should use the Supportive Stance. - Correct Answers1.
Communicates respect
2. Nonthreatening
3. Safety
Two ways the Decision-Making Matrix model is used to consider risk. - Correct
AnswersLikelihood
Severity
Due Care Guidelines - Correct AnswersRespect other participants as peers
Responsible for the safety of others with regards to my actions
Will not engage in horseplay
Will not teach other skills
Anxiety - Correct AnswersChange in behavior
Supportive - Correct AnswersAn empathic, nonjudgemental approach
Defensive - Correct AnswersBeginning to lose rationality
Directive - Correct AnswersDecelerating an escalating behavior
Risk behavior - Correct AnswersBehaviors that may present a risk to self or others
Physical Intervention - Correct AnswersDisengagement and/or holding skills to
manage risk behavior
Tension Reduction - Correct AnswersDecrease in physical and emotional energy