Certified Personal Financial Counselor exam 2023 with 100% correct answers

What are the parameters known as process goals? Establish trust make the environment one in which financial matters can be openly discussed and solutions presented What are outcome goals? Your clients have goals of their own that they will bring with them these are outcome goals What is the initial purpose of a financial counseling session? To get your clients comfortable and familiar with financial matters mainly terms and concepts How is communication defined by Miriam Webster? A technique for expressing ideas effectively. How much of our communication is nonverbal? It has been said that more than two thirds of our communication is nonverbal. What are some communications that are frequently unconscious? They may include facial expressions such as a smile a grimace or a frown. They can also include body language such as I contact crossed arms and stiff body the use of personal space by moving closer towards someone or standing further away as well as visual aids such as charts graphs are written words videos, and appearance What is cognitive communication? It is the exchange of factual information, such as gathering financial data from your client to include his or her budget What is social communication? Social communication is break the ice conversation. You want to keep the topics neutral. What is expressive communication? Expressive communication is how you relay your messages, you through the spoken or written word, by using body language or visual aids. What is persuasive communication? Persuasive communication is how you can influence your clients beliefs; the ultimate goal being a change of behavior and how they handle their finances. A change in Belief can lead to a change of behavior How much do most people remember what they here? Roughly 25% Aside from having an open mind and an open set of years, how can you listen effectively? One technique is called reflective or active listening. Under this method you provide feedback by repeating or reflecting the clients words back to him or her. What process ensures that the message you believe you heard is the message the client meant to express? Providing feedback by repeating or reflecting your client words back to him or her. by doing this you can give clients opportunity to clarify their thoughts, rephrase their words, or simply start over.